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Business Profile

Roofing Contractors

Burch Roofing Co Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Roofing Contractor was pulling out their tandem axle roofing trailer, and did not put the tongue jack up on trailer. They drug it down the entire length of our new driveway leaving a continuous gouge. Also the truck they used left large oil spots all over the concrete. I spoke with Shane ***** several times the next couple of weeks and was told they would repair and clean it. However this has not been completed and I have not received any calls back.

    We would like the driveway repaired to the same condition prior to roof replacement, or replaced with new concrete. We mailed certified demand letters to the business address on the invoice, and they would not accept delivery of them.

    Business Response

    Date: 09/25/2024

    We are in the process of getting this issue resolved. I apologize for the delay.

    Customer Answer

    Date: 09/30/2024

     

    Complaint: ********



    I am rejecting this response because:

    While the business has been calling regularly and has power washed the driveway, the damage from the trailer tongue jack remains. The business owner has assured me that they will resolve the issue and I really appreciate their honesty and willingness to get this resolved. I would like to keep this case open until the driveway is repaired or replaced. Thankyou




    Sincerely,



    ***** *****

Burch Roofing Co Inc is BBB Accredited.

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