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Business Profile

Towing Company

Associates Asset Recovery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Associates Asset Recovery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Associates Asset Recovery, LLC has 21 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 18th @ approximately 11:45pm I drove myself to the hospital, found out I had double pneumonia and they admitted me for 10 days. I had a loan with TitleMax and the car got repossessed. Some kind of way Aar towing cracked my drive shaft and now my car is undrivable. I picked the car up from the auction where it was been held after paying off loan and put it in drive and it was shaking so bad I could barely hold the steering wheel from all the shaking. I made it home, I was so scared, though! My car was not doing that before it got towed and I want it fixed.

      Business Response

      Date: 09/27/2022

      Business Response /* (1000, 5, 2022/07/13) */ In regards to the vehicle damage, we have concluded that the claim has no merit. The recovery agent documented that the vehicle had extensive prior damage to the right side of the vehicle. Our agent utilized the proper procedure to recover and transport the vehicle by attaching to the front as it is a front wheel drive and securing it with straps. The vehicle was delivered to the secure instructed facility per our client. Once the vehicle was delivered AAR responsibility ended.

    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/25/22 I went to pick up my vehicle that had been repossessed. Upon receiving my vehicle there were multiple dents and scratches that were not on the vehicle prior to them picking it up. There were also several personal items missing from my vehicle. This company is unprofessional, they are short tempered and they are thief's. I would like my vehicle in the condition it was in prior to them picking it up. I have paperwork that they signed stating there was no damage to the vehicle when they got it. I also have photos of all the damage that I took at their business in the parking lot. They denied all accusations even though I have paperwork and photos to support my claim and they need to be held accountable.

      Business Response

      Date: 08/01/2022

      Business Response /* (1000, 5, 2022/06/08) */ The vehicle was recovered on 5/19/22 at *** ******** ** ******* ** XXXXX. The vehicle was pulled in with the rear facing the exit. The agent verified the VIN and attached the lift to the rear tires, pulled it about 2 feet, and then he reattached to the front. Once the vehicle was secure on the lift, he attached dollies and straps to the rear tires and transported the vehicle to our secure Denton Facility. No breach of the peace occurred during the recovery. No damages occurred to the property or collateral during the recovery and transport. Once the vehicle arrived at our Denton facility, the agent completed the condition report and took exterior pictures of the vehicle and one vin picture from the door (no cellphones shown). The agent has advised that he did not remove any property from the vehicle and that he did not see any cellphones. The manager then inventoried the personal property that was in the vehicle. The vehicle was not moved from where the agent parked it until the consumer arrived to redeem his property and the vehicle on 5/25/2022. ****** ***** was given the paperwork to review while the collateral and property where made accessible. He informed the lot manager about the property issues and he was informed that all the items were returned. He was adamant that he had 8 cellphones in the vehicle that were not returned so the manager provided him compliances information. ****** contacted compliance that afternoon and advised of the missing cellphones and damage to the vehicle. He provided pictures where he alleged showed the damages so that it could be included. AAR has investigated the claim and has verified that the agent did not remove any items from the vehicle and that it was returned in the same condition it was recovered in. The vehicle was redeemed unlocked and therefore we can not take any responsibilities for items that were in the vehicle prior to the recovery, unless documentation proving items were in the vehicle is provide. Furthermore the dent in the rear hatch is in our recovery photos indicate that damage is preexisting that the alleged damage was on the vehicle prior to the recovery. Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not true, Jacob D****** could have easily removed personal property at any time before photos were taken. Also I have paperwork stating there was no existing damage on vehicle prior to repossession. And I have photos of all damage while vehicle was still parked at their "business". They stated they have cameras and when asked if we could view footage they became defensive and denied my request because "they were ready to leave at exactly 4:30". This is the most unprofessional business I have ever dealt with. Also many sections of their paperwork is inaccurate and false and said I had to sign all papers before they could release my vehicle with the exception of personal property in which I wrote in the missing items. Business Response /* (4000, 9, 2022/06/13) */ Pictures and a condition report taken prior to the time of the recovery shows that the vehicle had the alleged damage. Also that the alleged missing phones were not documented and the consumer failed to provide documentation of such items being in the vehicle. If no documentation is provided or shown AAR will not take liability for missing items. If the consumer finds any verifying documentation of such we will revise the outcome of the claim.

    Associates Asset Recovery, LLC is NOT a BBB Accredited Business.

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