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Business Profile

Virtual Assistant Employment

Girlicity LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Virtual Assistant Employment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up with Girlicity a week ago. They sent me something to sign about termination fees of $300 without clearly stating what they are for. I sent them a request to release me because I did not agree with them. They now want to charge me a fee of $49.75 to release.

    Business Response

    Date: 05/01/2024

    We appreciate your response to our email. We have agreed to waive the $49.75 processing fee and will remove your account as requested. Thank you for closing this complaint. 

    Customer Answer

    Date: 05/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/11/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm filing this complaint because a little over a month ago I requested to be taken off of their list and I don't understand if I've never utilized them. Use them at all that I should have to pay $49 to take my name off of a list. It's ridiculous. I've been with that group for almost 2 years. Never use them and now they want money. That's just crazy. I don't think it's right it'd be a different story if I ever got paid from them or did something through them. But I have done nothing and I need to get my name off of this list because it's counting towards my food stamps and I'm not 49.00 I can barely pay my bills but I don't think it's right if you've never used them to have to pay a charge. All I want is my name off of their list and they refuse to do it unless I pay $49 and I'm not paying $49 since when do you pay a company to take your name off of a list that you've never used?

    Business Response

    Date: 11/16/2022

    Business Response /* (1000, 5, 2022/09/12) */
    Good morning, we do apologize for the confusion. We implemented the removal processing fee at the start of 2022, after you had already joined the team. We would be willing to waive the fee due to it going into effect after you joined the Girlicity team. This should clear up any issues and you will be able to then close the complaint. Thank you.


    Consumer Response /* (2000, 8, 2022/09/13) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Girlicity LLC is NOT a BBB Accredited Business.

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