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Business Profile

Baby Car Seats

Britax Child Safety, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Car Seats.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Andrew H

    Date: 06/20/2024

    The base of this car seat caused damage to our leather seats because of the way it is manufactured. The base has 2 round parts that stick down 3/4 of an inch and dig into the leather seat after less than 2 weeks of use. Britax refuses to take it back and give us a refund. They have the worst customer service ever and poor Chinese quality construction. The customer service representative had the audacity to try and blame the vehicles seat! The one 4 life is smooth on the bottom and doesn't cause damage.

  • Amy K

    Date: 06/18/2024

    Amy K

    Date: 06/18/2024

    After my Britax poplar user manual got destroyed, I reached out asking for a new copy. I was willing to pay for it if needed. **************** stated the company is now green and will not provide me a printed copy. They said I could print it myself if I want, but printing companies in my area will not print it due to copyright issues. I do not own the rights to print it and I would have to sign a legal document saying I do have the rights. I am not willing to sign a legal document, and the company will not provide me a printed copy of the infant car seat. This is a safety issue, because digital copies are not always available when flying out of the country. **************** is terrible for refusing such a simple request that involves the safety of a child.

    Britax Child Safety, Inc.

    Date: 06/24/2024

    Have been in contact with consumer. Resolved concern to customers satisfaction.

  • Eric M.

    Date: 01/06/2023

    Eric M.

    Date: 01/06/2023

    I have purchased 5 car seats from this company within the past year. Out of 5 only 2 were safe. The company would not reimburse me for a defective car seat and 2 seats that did not fit in my car appropriately and could have put my childs safety at risk. They claimed that the car seat noise that I was hearing was only cosmetic and had no intention of reimbursing. Also, the other 2 skyline belt positioning boosters did not fit appropriately in my car and were less than a year old and they would not reimburse or credit me towards getting a safe car seat. When I explained and expressed my concerns they just closed their eyes to the situation. Only seemed to be about the money and not safety of children.

    Britax Child Safety, Inc.

    Date: 01/11/2023

    We value our caregivers concerns and have been communicating with this consumer in an attempt to resolve their situation.

  • Tracy R

    Date: 11/02/2022

    My Britax seat is very pretty, and I paid $341. 00 for it BUTI will advise everyone not to purchase a car seat from Britax. The sides that are supposed to for impact protection have come a loose from the sides of the seat. I am very displeased with this. Britax just told me it's fine I can still use the seat and I've had it for less than a year and it came apart.DO NOT WASTE YOUR MONEY ON A BRITAX CAR SEAT, IT'S NOT A GOOD PRODUCT.

Britax Child Safety, Inc. is NOT a BBB Accredited Business.

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