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Business Profile

Consignment Clothes

Laura Ashley Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of Le Fleur Queen sized flannel sheets from the amazon website. I've owned many sets of Laura Ashley flannel sheets over the years--at least a 15 sets, mostly bought at Bed Bath and Beyond. But I had a gift card with ******. I also purchased a set of solid light blue LA sheets at the same time. Those were fine. But the Le Fleur came without even being flannel at all. No softness, no "brushed", totally different than the "brushed flannel" of the solid set. So I exchanged them for another set, thinking it was a one off. The second set came back non-flannel as well. I contacted Laura Ashley USA and spoke to ****, who suggested I send them to the distributor so they could see if there was a problem. Strangely, they decided the sheets were fine. If so, why would I have sent back one set and kept the other, and tried to exchange them? I contacted **** again, who said she wished she would not have suggested I send them to the distributor, given the outcome. She offered to replace the sheets for a solid set, but I want the Le Fleur ones, and quite frankly, was so upset at their false determination that I would never buy these sheets from that distributor again. You need to work on your quality control. If I could have sent a comparison with both older sheets I have from you or the solid set I purchased on ****** that were fine, I would have. But Laura Ashley needs to look into this further. I can send proof of multiple sets I've purchased at ******** and Beyond (formerly Overstock); but the fact that someone could determine that these were indeed "brushed flannel" is crazy. You need to stop listing whatever you're selling on ****** in terms of the printed flannel sheet set in Le Fleur as "brushed flannel".

    Business Response

    Date: 11/06/2024

    Ms. ******,

    Thank you for reaching out to us and sharing your experience with your recent purchase of the Le Fleur Flannel Sheet Set. We truly appreciate your loyalty as a long-time Laura Ashley customer, and were sorry to hear that this purchase did not meet the high standards youve come to expect from our products. We take feedback like yours seriously to ensure our products meet our customers' expectations.

    We have shared your experience with our quality control and product teams, who will be thoroughly investigating the specific issue with the Le Fleur flannel sheets. This evaluation will help us ensure that our product descriptions accurately reflect key qualities, such as softness and texture, for both current and future listings on ****** and other platforms.

    Thank you again for bringing this to our attention. We are committed to making this right and to ensuring that your experience with Laura Ashley remains positive. If you have any further questions please dont hesitate to reach out.

    Warm regards,
    Laura Ashley
    Customer Service Team

    Customer Answer

    Date: 11/07/2024

     
    I am rejecting this response because:

    It's not really a rejection.  It's that I would like to know the outcome of this investigation.  The fact that the warehouse "decided" there was nothing wrong with the fabric, when I experienced otherwise, while keeping the other set of sheets, should let you know that there actually IS a problem with these sheets being called flannel when they don't meet your standards.  However the reply was too general, and leaves me wondering if I should ever purchase sheets from the ****** supplier ever again.

    Thanks,

    ******


Laura Ashley Incorporated is NOT a BBB Accredited Business.

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