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Business Profile

Dental Hygienist

Lakeshore Dental

This business is NOT BBB Accredited.

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1

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Review Details

  • Paulette I

    Date: 11/26/2023

    Called Friday, 11/17/23 to confirm appointment for Monday, 11/20/23. Asked if I was only to have a cleaning and they said "Yes!" Got there and found out the dental hygienist I had made the appointment for, was no longer there- not a problem. At the end of the cleaning the new doctor came in (my dentist, ****************, had retired- was informed when work was in progress) and looked over the work that had been done. I thought she had come by to introduce herself and check out things, since she was now in charge. Went to pay and told that the dental insurance they offer was $299. Said I did not need it because I only had had a cleaning. They then informed me that though the cleaning was $109 I had to pay another $60 for the dentist to check things out. Told them I had already spoken to them about this and that I had only wanted a cleaning. They refused to charge me only the $109. The older blond-haired woman laughed at me. She said state law requires that a dentist must check over a hygienist's work- what state is she talking about- the state of money-grubbing mendaciousness? If this were so, why was I never informed of it? Meanwhile I looked it up and the law says, Current laws require that the dentist be present IN THE OFFICE whenever anyone sees patients. I do not believe it is legal to perform services that cost money and you do not first tell the patient. I believe that Lakeshore's practices are illegal, unethical, lack integrity, are disrespectful, and very nasty. In NY we call people like these shysters! On the way out, after protesting what they had done, they said I was rude- "Better to be rude than a liar," I answered. Note that they did not itemize the bill and that I did not sign the credit card transaction.If anyone knows **************** could they please inform her of what is happening at her former office. I think she would be horrified at how they now treat people.

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