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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Anytime Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anytime Fitness has 2 locations, listed below.

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    • Anytime Fitness

      5090 Ridgeline Ln Fort Mill, SC 29707-7746

    • Anytime Fitness

      5941 Weddington Rd STE 107 Wesley Chapel, NC 28104-6290

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My stepson, *******************************, canceled his Anytime Fitness membership effective as of October 9, 2022. I've attached a copy of the termination letter. We paid 1/2 of the remaining membership fee as a termination fee per his contract (which is also attached). I know that Anytime Fitness received the notice because they cashed the $187.50 check and stopped charging our **** last fall (we put ******* monthly fees on our ****). However, starting January 2023, Anytime Fitness started charging our credit card again. It was $17 in Jan. $25 in Feb. And $34 each for March thru August 2023. I contacted **** and disputed some of the charges, but most were outside the 60-day window for disputes. Even so, **** credited us $17 for the January charge and $68 for the July and August 2023 payments. I emailed Anytime Fitness about this and got a response that ******* account was terminated on September 9, 2023, which isn't true, but must be what's in their records (I've attached these emails). This past Friday, I received an email with a FINAL NOTICE banner indicating that Anytime Fitness was going to charge our **** $43. I tried to call the "800" number, but wasn't able to reach a human. I replied that if they charge our **** we will bring an action under the Fair Debt Collection Practices Act. Copies of these emails are attached. Last week, I sent **** mailed notices to the two LLC Manager addresses for *** Fitness Solutions, LLC, the franchisee of Anytime Fitness, demanding a refund of the March thru June overcharges plus the February charge, for a total charge of $161. This letter also is attached. We would appreciate your ensuring that ******* account is terminated as of the original termination date, that our **** is not further charged, and that *** Fitness Solutions refunds the illegal **** charges.

      Business Response

      Date: 10/25/2023

      This was my email conversation today to ******* (I just copied it below). I will attach a statement for the cancellation and the refund I did today.
      All the best *************************** (Director Anytime Fitness)


      We got a notification from the BBB about the gym membership of your stepson *******************************. I tried to call you today and left a VM, but in addition to that I will write you this email statement and cc in the owner of the gym.
      My apologies for the issues that you experienced with the cancellation of *****. I reviewed all your documents and you are totally right. The membership should have been cancelled since 8/27/2022.
      Here is what happened . You addressed all your communications to *** financial and not to the gym of your son (Anytime Fitness *******************). *** financial is just partner of the ** franchise and is in charge for all the payments. They should have never endorsed the check. This is only possible from the gym owner. They should have forward your cancellation request and the check to us. 
      We never got anything from them, thats why your son still got charged. I will investigate with *** financial why all those mistakes happened . But that is not your problem.
      Attached you will find the cancellation and the refund invoice. 
      Again my apologies for this. Feel free to call me anytime or email me back .


      All the best

    Anytime Fitness is NOT a BBB Accredited Business.

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