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Business Profile

Plant Nursery

BrighterBlooms.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 Avocado trees purchased in December 2021 arrived dried out & sickly. Very few leaves other than the many dead leaves in the shipping box. Over the next few months, I did everything right to bring these trees to a healthy state. Im an expert gardener & study soil quality/optimization for fun. Grew up on a farm. Still, the plants struggled. By May, it was clear that one of the trees was dead - the trunk turned black slowly, from top to roots. The 2nd tree of this order has been barely holding on. It hasnt grown taller & only has a few leaves. Their website claims high quality plants, not true. When I tried to redeem my warranty & appeal to their pledge to customer service excellence, they would not refund - only a gift certificate for a future purchase. As I said to the customer service rep today, I dont trust the quality of their plants. I spent way too much time trying to save these plants.If I dont trust the quality of ************** poor shipping practices (roots should not be bone dry at time of delivery). If my only option is a store credit - I feel scammed. Please refund my credit card. I will never buy from Brighter Blooms or their sister brands. I will never recommend them. Wasting several months on subpar plants is an emotional hit as well. My plants are my pets. I was so excited to have avocados. My dreams have been smashed.

    Business Response

    Date: 08/04/2022

    Our plants are covered under a 30 day Alive and Thrive guarantee which issues a replacement should our pants fail t thrive within 30 days of delivery. We request notice within 30 day of delivery for 30 day guarantee claims. We also offer an optional one year warranty that can be added at checkout. Since we sell perishable items, we do not issue refunds under our warranty and can issue store credit or one time replacements for plants that have perished with the added warranty. 

BrighterBlooms.com is NOT a BBB Accredited Business.

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