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Business Profile

Religious Goods

Joseph Prince Ministries, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Religious Goods.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 2/3/2025 Purchase amount: $8.00 Items: 3 books, Give Me This Mountain - Faith To Go From Barely Surviving to Actually Thriving US$3.00 Will the Real Gospel Please Stand Up US$2.00 Speak Out God's Promises Over Your Life US$3.00 Items never received. Email sent to request assistance on 3/6/******* response.

    Business Response

    Date: 03/27/2025

    Hello ******,

    I'm sorry for the experience you had with your recent order. 

    We attempted to reach you by phone on March 26, 2025, and left a voicemail to provide an update on your order. One of the items you requested is currently on backorder. In our message, we kindly asked whether you would prefer to cancel the order and receive a return of your donation or if you would like to wait for the backordered item to become available.

    To proceed, please contact our customer service team at ************. Our representatives are available Monday to Friday, from 8:30 AM to 4:00 PM EST and will be more than happy to assist you.

    We look forward to hearing from you, and thank you for your patience and support.

     

  • Initial Complaint

    Date:11/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a received Healing Scriptures e-book and audio companion, and never received the download. I would my money back. Ive called each of these numbers:************ ************ ************ And all they is this line for prayer. We cant help you. If I knew that this minister was out of the country I wouldnt have purchased the download because Im having problems receiving the download .Please help me resolve this issue.Thanks

    Business Response

    Date: 12/14/2023

    Dear Ms **************** you for reaching out to Joseph Prince Ministries (JosephPrince.org), a non-profit television broadcast ministry based in *****************. We apologize for inconvenience you experienced while trying to seek help with your order.

    We have checked your order query and found that the specific order you mentioned wasn't placed with our ministry. Instead, it was an order made with Pastor ********************* publisher and distributor, JosephPrince.com.

    As we are not affiliated with the publisher, we seek your gracious understanding that we are unable to help you with this. We have, however, forwarded on your order query to the publisher and someone from the publisher team will be reaching out to you separately to help you with your order. Alternatively, you can also get in touch with them at *************************************************.

    Again, we are sorry for the  inconvenience you've had, and we hope you can find a resolution to this as soon as possible. 

    Have a blessed day. 

    Blessings,
    *********
    Team JPM

Joseph Prince Ministries, Inc. is NOT a BBB Accredited Business.

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