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Business Profile

Shooting Range

Range At Ballantyne
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Price for FFL transfer is 3Xs other FFLs. I transferred 3 firearms and they were "generous" to give me $20 off. Their excuse for gauging so much is they have to "use the system" to look up my information. I.e. open the box and read the invoice!

    Business Response

    Date: 04/01/2024

    All of our rates are posted on our website, including the transfer fees charged to this individual.  His lack of due diligence is not our issue.  As fas as claiming our rates are 3X what others charge, and that we are "price gauging", it is hard to respond as I am not sure what price gauging is?  However, our prices have been set at our current rates for over two years.  Lack of due diligence on the part of a customer is not our issue.  If he could have had the service performed elsewhere he had every right to do so.  We have had issues with this customer before and this is probably due to us asking him to not return to our facility becuase of his poor attitude and being unsafe with firearms.

    While I appreciate what the BBB does, this is a bogus complaint and an absolute waste of our time and effort.

    Thank you.

     

    Customer Answer

    Date: 04/01/2024

     
    I am rejecting this response because:
    I have never operated a firearm at this location nor have they asked me not to return. More lies and libel from the price gouging business.

    They charge double the transfer fee if the customer does not go digging on their website to fill out a form that includes information that cannot be obtained from a 3rd party business/individual who is sending a firearm for an FFL transfer.

    I Could have checked ahead of time but never expected this place of "business" to price ***** which is defined as "Price gouging is the practice of increasing the prices of goods, services, or commodities to a level much higher than is considered reasonable or fair"

    They do not need to ask me not to come back as I have already made the decision on my own to not do any further business with these crooks!

    Their usual response to complaints are that they have banned the customer for unsafe use of firearms. This is blatantly false and pure libel on their part and opens them up for very costly litigation.

Range At Ballantyne is BBB Accredited.

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