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Business Profile

Dehumidifiers

Waykar, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dehumidifiers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 01/02/2024 from ****** 
    Date when I first contacted Waykar: 09/25/2024
    The pump in the dehumidifier quit working. Ive emailed the company and sent pictures of it. Pictures of how it is hooked up to drain outside. The receipt for when I bought it.

    We were going to the warehouse to pick it up, since they are not far from us. But I kept emailing to setup a time and I havent heard back.

    I just want my unit replaced with one were the pump works and pumps the water outside.

    Business Response

    Date: 12/03/2024

    Dear Valued Customer,

    I hope this message finds you well.

    I apologize for any confusion or inconvenience you have experienced in our communication regarding the replacement of your dehumidifier.

    Firstly, I want to confirm that we have received your initial communication regarding the issue with the pump in your dehumidifier, and we did had replied, if you did not receive a message, wonder if you could help to check your spam?we appreciate your patience as we work to resolve this matter.

    I understand that you initially planned to visit our warehouse to return the unit and pick up a new one, as it is conveniently located for you.
    It appears there has been a miscommunication regarding the scheduling of your visit.  

    To rectify this, we would to reschedule a date that is convenient for you to return the unit and pick up a new one. Our warehouse team is ready to assist you at your earliest convenience.
    Additionally, we have noted that the unit you have is without a pump. The replacement unit we will provide will be the same, which we would kindly ask for your understanding.


    To facilitate this process, please let us know your preferred date and time for the return and pickup, and we will make the necessary arrangements. We are committed to ensuring that you receive a fully functional dehumidifier as quickly as possible.

    We appreciate your understanding and cooperation in this matter. Your satisfaction is our top priority, and we are here to ensure that your experience with our product is a positive one.


    Thank you for choosing Waykar, and we look forward to resolving this issue promptly.


    Best regards,

    Penny from Waykar Customer Team

    Customer Answer

    Date: 12/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    **** *******

Waykar, Inc. is NOT a BBB Accredited Business.

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