We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Georgetown Kraft Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Georgetown Kraft Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Georgetown Kraft Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Georgetown Kraft Credit Union

      1379 N. Fraser Street Georgetown, SC 29440-4775

    • Georgetown Kraft Credit Union

      488 Nelson Blvd Kingstree, SC 29556-4025

    • Georgetown Kraft Credit Union

      1530 Bourne Street Georgetown, SC 29440

    • Georgetown Kraft Credit Union

      103 S Morgan Ave Andrews, SC 29510-2647

    • Georgetown Kraft Credit Union

      49 Jetty Dr Pawleys Island, SC 29585-8425

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Georgetown Kraft Credit Union regarding a highly distressing issue with my loan. This situation has raised serious concerns about the integrity of this institution, particularly regarding its treatment of ********** customers in **********************, SC. On October 1, 2024, I attempted to pay $256 through your online portal to catch up on my overdue loan. The system first attempted to pull from a closed *********** account, resulting in a failed transaction. However, I immediately made a successful debit card payment for the same amount, confirmed by ************. Shockingly, when your merchant attempted to collect the approved $256 debit, they only accepted $0, erasing the transaction from your records. Navy Federal verified that the payment was approved and attempted to send it to Georgetown Kraft. However, due to the merchants choice to accept $0, this valid payment vanished. Ms. ******** ******* provided a *** listing accounts flagged for insufficient funds but did not clarify whether these were ACH or debit transactions. The *** did not indicate which account was involved, adding to the confusion. Despite Ms. ********* explanations, Navy Federal confirmed no ACH attempt was made by Georgetown Kraft; only my authorized debit card transaction exists. My parents visited in person two days later to pay an additional $256. GKCU acted as if the previous online payment never occurred. This disregard for a valid payment, coupled with the rude behavior of representative ******, raises suspicions of intent to push me toward default and repossession. It is unacceptable to deflect responsibility onto "merchant issues" without resolution. If this matter is not addressed promptly, I will escalate it through legal action and public platforms to protect other customers from predatory practices. Additionally, I have a video of my call with Navy Federal confirming the payment details, which I will gladly share for review.

    • Initial Complaint

      Date:02/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not aware of this account. I have reached out to EQUIFAX Credit Bureau, and with GEORGETOWN KRAFT CU to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from EQUIFAX Credit Bureau. Thus, I am reaching out to seek assistance to have GEORGETOWN KRAFT CU confirm that I have no account with them and that the EQUIFAX Credit Bureau can simply remove it from my credit report.

      Business Response

      Date: 02/02/2023

      The Credit Union has received several E-oscar ************ forms where ****************** has disputed the reporting of this account, from October 2020 to January 2023. The Credit Union has verified the accuracy of the account information and stands behind its reporting of this debt belong to ******************. The Credit Union has a copy of ****************** (at the time) SC picture ID on file.

    Georgetown Kraft Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.