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Business Profile

Furniture Builders

Willow Tree Farmhouse Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Builders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a cash deposit of 300 down for order of 5ft farmhouse table, bench and 2 chairs for 595. It was originally supposed to be ready end of May, got pushed to june, then July, then August. I finally canceled the order end of July and requested my refund. They said a month it was being mailed and it is Sept 30 and still haven't received my refund. I have a test log of our conversations since Feb.

    Business Response

    Date: 10/14/2023

    We fully intend on refunding Angela’s deposit and are not arguing the fact. We just ask for her patience so that we can get her refund to her

    Customer Answer

    Date: 10/16/2023



    Complaint: ********



    I am rejecting this response because: I had already been very patient on waiting for table order and now patiently waiting for refund.

    I wish you the best on your business, beautiful workmanship seen on your Facebook page, but honestly need to improve your customer service and business practices. I also have hardships and health issues.

    Regards, ****** ****

Willow Tree Farmhouse Furniture is NOT a BBB Accredited Business.

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