We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Club

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called the person who is supposed to assist in managing business account. We were given a breakdown on billing and if we changed plans how it would be cheaper for us. Our bill has increased over the last two months and has been more than we were told. Calling you are left on hold and transferred to people who can’t assist or don’t know what’s going on. Service doesn’t always work and lags. Paying high door for poor service

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/25/2025 I noticed there were two insufficient funds transactions on my bank account from Planet fitness. I contacted Planet Fitness payment center and they provided me with agreement #********** stating the agreement was entered in June 2022 and they had been debiting the monthly membership fees from my account since then. I advised them that I did not personally sign up for a planet fitness membership, I have not entered a planet fitness since 2016, and I have never entered a planet fitness outside of the state of Virginia. The agent states she could not help me and I would have to go into the local business for assistance. I am a disabled veteran, with a history of chronic rhabdomyolysis. I take 100mg of dantrolene 3 times per day. There is no way i could physically work out without injuring myself or causing great bodily harm. Planet fitness should be able to identify the fact that I have not entered any of their locations since December 2016, and I have never entered any of their locations in South Carolina. I would like for planet fitness to remove my banking information from their billing system, identify who requested or signed the agreement they have, provide me with a copy of that signed agreement and refund me for each of the payments they took from my account related to the fraudulent agreement.

  • Initial Complaint

    Date:12/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2024 I went into this plant fitness location. I asked an employee to cancel my membership as I was moving out of state where I don’t have a planet fitness. He told me I could do it online. I told him since I’m already here, he can process it for me. I’ve already tried online and couldn’t find the option. He said he would cancel it. Months later I saw I was still being charged and stopped into a planet fitness in Mary Esther Florida to have them cancel it. I tried online again. The Mary Esther location said they could not cancel it since it has to be canceled by the owning org. I sent a request online to have goose creek pf cancel it. I still have not heard back and this was end of October. I am still being charged.

  • Initial Complaint

    Date:09/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to cancel my membership because I was moving. I told the attendant I wasn’t sure there was a planet fitness in the location I was going to. She said instead of cancelling I should freeze. That way I could keep it in case I wanted to reopen once I moved. She said I would be able to unfreeze at any time and that I wouldn't be charged until I unfroze the account.

    I believed her and I was so floored she would help me out like that. It was really nice.

    Then I saw charges some months later. I reached out to inquire what they were for and they told me that my account was unfrozen and that they could only freeze for medical reasons with a Doctors note and only for 2 months at a time. I told them that we froze my account and I was never told this when I went in to cancel. There was nothing we could do to reverse the charges.

    I would like a refund because I am moving and this should never have been allowed to happen. This screams deceptive business practice.

  • Initial Complaint

    Date:06/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: ********



    I am rejecting this response because:

    I have contacted the SC location and I have not had any success. I am told the manager isn't in or the manager will call back and I never receive any correspondence. 



    Regards,



    ******* *********

    Business Response

    Date: 05/26/2023

    Hello, 

    Thank you for sending over your concerns. Because your membership is located at the Goose Creek, SC location, we do not have record of your membership since we do not service South Carolina clubs. For more information on your account, please contact your home club at 843-932-3515. Your location can provide you with all options on cancelling your account as well as reviewing your request for a refund. Thank you and have a great holiday weekend! 

    Business Response

    Date: 06/05/2023

    Hello, 

     Thank you for your concerns. Although because we do not have access to any South Carolina locations, we cannot further assist with your issue. Please contact your home club for further details, thank you. 

Planet Fitness is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.