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Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Came in on 10/14 around 3:45-4 pm, got a oil change and coolant exchange
    Afterwards car began smoking out the back, leaking out the front and back, running rough, check engine light came on (never came on before) and lastly after running for a few minutes one last time it shut down
    Was told the store manager would be calling on 10/16 Monday, instead I called Take 5 and spoke with another team member and was told I would be getting a call back today or 10/17 for sure. After calling on 10/17 I was able to get in touch with the store manager who told me that it would be impossible for them to have set off the check engine light and that he had the car diagnosed at auto zone? He said it was set off because of a wire set and engine coil which I can’t believe that until I get proof the car was taken to auto zone. I just want to be treated fairly, I was unable to even get out the parking lot on Saturday and now he’s able to just drive it with no problems 2 days later. I’m going to pick up the car today hopefully but I need to speak with a district manager about this one to see if it was handled properly.

    Business Response

    Date: 10/31/2023

    Multiple people spoke with the customer and we explained that the issues that happened with the vehicle had nothing to do with the oil change. The wiring harness is something that is not accessible from under the vehicle where we do all of the work. The customer was advised to stop at autozone to get the codes read on the check engine light to see what the issues were. After he brought the issues that they found to our attention we determined that they had nothing to do with the services we provided. After speaking with the customer for the final time he was fully and completely informed on everything and he spoke with the district manager about all of the issues with his vehicle. 

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