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Business Profile

Above Ground Pools

Leisure Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Above Ground Pools.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid 18,000 towards a pool June 26 nothing no pool nothing but lies from Noah

  • Initial Complaint

    Date:08/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NOAH M***** AND JOSH HAVE BEEN WORKING ON MY POOL AND JUST STOPPED. NOAH M***** HAS STOLE A LOT OF MY MONEY AND DIDNT FINISH THE JOB. NOAH M***** WILL NOT RETURN MY PHONE CALLS, TEXTS OR EMAILS. I WILL SEEK LEGAL COUNSEL. I STARTED WITH NOAH M***** IN DECEMBER 2023.

    Business Response

    Date: 09/08/2024

    Customer. Your solution was sent via email last week 9/2/2024. We also are assessing this project on site this week. Contact will be made by our installer this week as well. 

    your project was not abandoned. This complaint is invalid. 

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 2nd 2024 i signed a contract with leisure enterprises to build an in ground pool and submitted a $11,500 deposit. The commitment from the owner, Noah was that the pool would take 2 weeks to install and it would be complete mid April. After many excuses and committing to start dates an not showing up , the pool was finally started on May 30th. Noah's team destroyed a retaining wall in my backyard and ruined my landscaping causing $6000 in damages.

    Fast forward to 8/6 after months of Noah and team taking weeks to respond to my calls, emails or texts, leisure enterprises will not longer respond to me and i have been forced to find a different pool contractor to finish the job. Because the pool is not finished and noah and his team caused damages to my backyard, i have lost $12,500 that leisure enterprises is refusing to pay.

    The overall unprofessionalism and lack of humanity to do the right thing from this company is extremely disturbing. This company should not be in business as i have talked to other customers and contractors working for the company who have described the same thing.

    Business Response

    Date: 08/19/2024

    This customer is 100% correct on the delay on installation part. Normal damage can occur during excavation and this will (and has always been) alleviated after completion of the project. We have been working with this customer closely on the completion of this project and have provided timelines and dates on next steps to keep this customer up to date on his installation. We look forward to finishing this beautiful pool project and having a happy customer at the end of this process. 

  • Initial Complaint

    Date:04/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid Noah M***** with Leisure Enterprises of South Carolina $10,000 check $2500 check $2500 check $250 check an $3500 check an he didn’t half was install my pool an left unfinished an I have paid for materials he has not given he won’t return my calls or email an took my money I am disabled an have breast cancer an lupus .828-557-5613

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract on 11/21/23 - See attached. After numerous phone and texts to Noah and recieving reasons/excuses for 3 months as to wgy he hadn't started project, He finally on March 11/ 2024 sent email stating he would be on site to start project. See attached email. He showed up late in after noon on the 11th and tore out the driveway retaining wall. On March 15th he stated he would have the debris moved out of driveway, Mar 18th debris was moved out of driveway. Noah did not show up to site again. on March 28th I made numerous phone calls and texts and an email. Noah finally got back to me through email on Mar, 29th stating would could not do job and would refund our Money. See emails We have yet to receive our refund. product or completion of Job and he is not taking any calls or texts from us,

  • Initial Complaint

    Date:12/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract to purchase a ****** Pool package from Leisure Enterprises on Sept. 6, 2023, see attached contract and cancelled check copy. Alex has been in contact with me via email and occasionally ********* on ******** but will not give me tracking information or a delivery date for the pool. I told him I am contacting the BBB in his area and filing a complaint. I don't trust this company anymore and would like my money back.

Leisure Enterprises is NOT a BBB Accredited Business.

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