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Business Profile

Ambulance Services

Thorne Ambulance Service, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Thorne Ambulance Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thorne Ambulance Service, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Provide the insurance company with a legally accurate CPT Code that is acceptable within the CMS system the same as every legitimate company provides to insurance companies. Thorne Ambulance Service LLC has intentionally submitted an unacceptable CPT Code to the insurance company and intentionally requested an insurance denial. My insurance company WILL pay the invoice from Thorne Ambulance Service LLC if Thorne Ambulance Service LLC will provide a legally accurate CPT Code that describes their actual services rendered.

      Business Response

      Date: 02/01/2024

      To Whom It May Concern:

      The level of service that was provided to this patient is non-reimbursable by the patient's insurance company. Specific questions of coverage should be directed to the patient's insurance provider for resolution. Changing the CPT code would be deemed as insurance fraud, and would open our organization to exponential financial and legal liability. The patient did contact our billing department at 3:02pm on January 31st, 2024, and this was thoroughly explained. 

      This is a non-covered service, and billing it any other way would be insurance fraud.

      If you have any additional questions, please contact our office for more information. Please be advised, any information containing protected health information (PHI) will require the completion of a records release authorization form, which can be found on our website: www.thorneambulance.com.

      Sincerely,


      Ryan *. T****** NRP
      Chief Executive Officer

    Thorne Ambulance Service, LLC is NOT a BBB Accredited Business.

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