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Business Profile

Athletic Apparel

365Hoops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for a t-shirt at a basketball tournament April 14th through 365Hoops. Weeks went by before I reached out. When I did, I got a basic answer like they had some orders come back. It was a shipping error. Then 2 weeks go by, I reach out again and they don’t respond to me. I think I’m blocked from their online store. I track the owner down through the tournament director and I hear 2-3 more excuses over the next 2 weeks. This has been going on for 7 weeks now. He has not returned messages and the tournament director, who had to track down the info for 365Hoops, said I need to dispute the transaction with my bank because he also cannot get in touch with the 365Hoops owner. I would like my money back since I am not getting my t-shirt back. There’s a few reviews on their shop online that have the same issues.

  • Initial Complaint

    Date:05/08/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two sweatshirts on April 14, 2024 from 365 hoops at the ********** ********** ****** at a basketball tournament. The owner told me that he was going to go home and make the sweatshirts and he would ship them out to me. Emailed the owner at the provided email address four times with no response. I would like my money back

    Customer Answer

    Date: 05/08/2024

    I used my personal MasterCard to pay for the two sweatshirts. I included the two receipts for the two sweatshirts that I purchased

365Hoops is NOT a BBB Accredited Business.

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