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Business Profile

Auto Repairs

North Hills Automotive Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for North Hills Automotive Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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North Hills Automotive Inc has 2 locations, listed below.

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    Customer Review Ratings

    1.5

    Average of 2 Customer Reviews

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    Review Details

    • Parker N

      Date: 01/23/2025

      Disappointing Experience at North Hills Automotive
      I’ve been a loyal customer of North Hills Automotive. This car, for over 7+ years, has been serviced exclusively through them, but after today’s experience, I won’t be returning.
      This morning, I went in because I noticed a hose from my radiator was leaking. I asked them to replace it and also get a quote for shocks and struts, which I planned on replacing soon. After about an hour, I received a quote for around $500 to replace the hose and $2000 for the shocks and struts. Additionally, they informed me that the lower radiator was also leaking and would need replacement, which would cost an extra $1200, bringing the total to almost $4000.
      However, I was taken aback when I found out that the part to replace the hose was listed at $150 with $170 for labor, but when I looked it up from the original manufacturer, it was only $109. They also added a $100 diagnostic fee. When I questioned the pricing, I asked for the diagnostic fee to be waived, since I had already determined the hose was the issue, and for some help on the price of the part. They offered a small $40 discount on the diagnostic fee but made no effort to adjust the part price, even though I could get it for much cheaper elsewhere.
      When I went to pick up my car, they still insisted on charging me the diagnostic fee, despite the fact that I had never asked them to run it. Rob (the owners son) said it was “policy,” which felt frustratingly rigid. I didn’t want to argue over $60, so I paid and told them I would not be returning.
      I’ve always trusted them with my car, but this experience left me feeling taken advantage of. The questions I have for business like this are: What does it take to become a loyal customer in today’s business world? Is it really worth $60 to lose a customer for life? I expected better customer service and transparency, especially after all the money I’ve spent with them. Very disappointed.

    • Tom J

      Date: 12/11/2024

      Bad Policy to charge for Diagnostic check even when you don’t buy the extras.
      I am use to having auto shops look for extra items to sell me when they get my vehicle in but to charge $60 when you don’t take the extras seems wrong
      Even worse they changed a safety switch on the Transmission and I found the AT fluid low as soon as I got home.

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