Reviews

Review Details

• Review fromSue C

  Date: 09/16/2022

  1 star

  Sue C

  Date: 09/16/2022

  My daughter found her dress here and it was beautiful. We paid over $3000 and then had to pay @ $800 in alterations and that was ok. Then my mom and I both found and bought our dresses here also over $600 each and then about $650 in alterations. Which the sizes were ordered more than 2 sizes too big. We tried to get them to change the size, but they wouldn't, so we had to keep them in the bigger sizes and then pay a lot to reshape them and remake the dresses. Which Rebecca and Jessica were super professional. Dimitra as a store and business has a no return or exchange policy. So it doesn't matter what reason or problem you have you are stuck. My problem was when I ordered my husband's suit $255.00 ordered in July and didn't come in until the Thursday of the wedding late which was September 8, 2022. It is his fault he didn't try the entire thing on. But we had a lot going on and then Saturday, day of the wedding he put his shirt on and the sleeves came to his elbows and the length came down to his knees. The color looked totally different when he was next to the wedding party. So he didn't wear it because it would have looked off. He wore his own suit then. My disappoint was that Dimitra wouldn't do one thing, not a credit of anything, the girl even went to the manager and the Manager didn't even come to talk to me, very disappointed. With the amount of money spent, I would have expected something.
  

  Dimitra Designs

  Date: 09/23/2022

  When placing special order purchases for the dresses we take measurements of the clients bust, waist and hips. We then review the size chart with the client prior to making a size choice. In this case we decided on a size 14 for both mother of the bride and Grandma of the bride. We chose this size to accommodate for the waist. If we would have ordered a smaller size the dresses would not fit in the waist. It’s always easier to take a dress in than to let a dress out. All sizes were discussed prior to signing the contracts and placing the order.
  
  The suit rentals come in the week of the event. They arrive either Tuesday, Wednesday or Thursday. This gives us plenty of time to order replacements if need be. The client didn’t address any issues when he tried on the suit. He said, “The suit fits great.” If he would have addressed concerns with the fit, we would have had plenty of time to make the adjustments. As for the color of the suit, he got the color that he chose so this is what he received.