Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15/24 I went in to look at vehicles. Found one and agreed upon price. Put a cash down payment down. On Monday June 17, 2024 was texted by the finance manager asking if I had put down $500 on my debit card, called and he said the deposit was short $500, I found this funny because we had both counted it in the office, I then was required to give another $500 on my debit card. On 6/16/24 got in vehicle to leave and all brake emergency lights were on the dash. After 2 weeks finally got a call back that they had forgotten to do a complete brake job, car had been scheduled but was sold before it could be completed. Carried car in and left with loaner so they could complete. In December brakes started a shaking when applying brakes. On 2/10 service department told me I needed a complete front and back brake job. When asking the manager why another brake job was needed when it had been less than 6 months since brakes had been completed he couldn't answer that. At that time I had a piece of trim replaced on back door, the following day heard noise coming from another piece of trim that was suddenly now broken. Also that day was charged for an oil change and tire rotation that I have already paid for within the 4 yr service agreement. Have called location and cannot get a call back. Highly do NOT recommend females do service work with this location.

  Business Response

  Date: 04/10/2025

  **, ********  was only charged for the trim piece she authorized us to replace. There were no other charges to her on the service repair order. 

  Thank you.

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/17/25:
  
  THE DAY I TEST DROVE CAR I NOTICED ISSUES AND I QUESTIONED NEAL WHO WAS THE EMPLOYEE WHO DID MY SALE. HE ASSURED ME THAT ALL CARS ARE PUT THROUGH A THOROUGH INSPECTION AND ARE SENT TO AUCTION IF THEY DO NOT PASS THEIR STANDARDS. THE REASON I WENT WAS THE ADD DEPICTED A CLEAN, WELL TAKEN CAR OF VAN AND I TRUSTED THIS TO BE THE CASE. AFTER ASKING SEVERAL MORE TIMES HE ASSURED ME ONCE WE RETURNED TO DEALERSHIP HE WOULD HAVE THEM CHECK SPARK PLUGS AND CHANGE OIL BUT THEY DIDNT BUT I THOUGHT IT SOUNDED MORE LIKE TRANSMISSION AND REPEATED MY CONCERNS. AFTER SITTING THERE FOR HOURS THEY CAME BACK AND STATED ALL WAS WELL. SITTING THERE TO CLOSING EVEN THOUGH I HAD CASH. NOTICED ON WAY HOME CAR WAS DOING SAME TEXTED GUY NEXT DAY AND WANTED TO BRING BACK TO CHECK, WAS GIVEN LOANER WHILR THEY HAD VAN FOR 9-10 DAYS. GOT IT BACK SAME THING, NOTHING WAS DONE.
  FOUND PAPERS IN GLOVE COMP FROM 8/24 WHERE PRE OWNER HAD SPARK PLUGS DONE ALREADY AND QUESTIONED TRANSMISSION ISSUES. AFTER TAKING CAR BACK, CONFRONTING THE GENERAL MANAGER EUGENE, I ASKED AND ASKED FOR SALE TO BE DISMISSED. THE ENTIRE TIME I WAS IN A LOANER FOR ANOTHER 7-8 DAYS WHILE NOTHING WAS DONE OR ATTEMPTED HE FINALLY ADMITTED IT SHOULD HAVE WENT TO AUCTION THAT THEY-DROPPED THE BALL, WANTED ME TO FINANCE A CAR AND I SAID NO, IM IN PROCESS OF BUYING HOME, SAID HE WAS WAITING ON TITLE THEY NEVER APPLIED FOR IN FIRST PLACE. HE SAID I COULD GET CHECK WHEN THEY GOT THE TITLE WHICH THEY NEVER APPLIED FOR SO I PICK UP CHECK MINUS 500$ AND NEVER SIGNED ANYTHING. SO THEY KEPT 500 FOR A SALE NEVER REGISTERED. I HAVE TONS OF MESSAGES OF BROKEN PROMISES AND LIES AND I CLEARLY STATED FULL REFUND AND WAS LIED TO REPEATEDLY

  Business Response

  Date: 04/21/2025

  My Name is Mark D**** and i Am the General Manager for Mazda of Greenville. 

  We will be refunding the sales tax in the amount of $500.00 to *** *****. 

  You  may close the case. 

  Thank you,.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was completely lied to and deceived continuously by this dealership. This complaint is not only for myself but to protect others.
  I test drove a 2022 Mazda CX-9 and decided to purchase it fairly quickly despite it being dirty. The salesperson assured me they would take care of that while we were doing the paperwork. The first problem came to light doing the closing paperwork. The amount I was paying for the car and the sales price on the paper were quite different. I asked what this charge was for. He then proceeded to tell me it’s a mandatory charge on all vehicles. It’s for a ceramic clear coat for paint, detailed car inspection, floor mats, 2 oil changes and to detail the car. He then placed a paper on the desk showing me. Of course the red flags went off as I felt like this was very deceptive. Why was this not disclosed to me before I sat down to purchase. He wouldn’t have even told me if I hadn’t caught it and asked. I loved the car and unfortunately accepted it and figured well they already did the work so I have no choice. I go to get in my car and the exterior was washed and not one thing done to the interior. It was horrible. That’s when I get the….oh bring it back and we will make sure it’s detailed. As the exterior was clean enough to see the paint now I noticed brown swirls in the paint and also several paint splotches on the hood. They agreed to fix that when I brought in for detailing. They “detail” and buff then tell me the paint will need to be seen by a paint guy. After many mistakes, finally get to see the paint guy and car is fixed. However it dawns on me how was any of this $1500 add on done when the car had paint issues and had never been cleaned for them to even put paint coat on it. That would’ve been resolved before they put coat on. The car after 3 times was still not detailed and they said they had to hire someone professional to clean it because they couldn’t get it clean. I need way more space to tell the whole story. Its bad

  Business Response

  Date: 02/05/2025

  Thank you for your feedback. Yes, we do sell our pre-owned units at a very high pace due to the demand of the public looking for Certified Pre-Owned vehicles. This can mean that some are in the middle of the recon process when guests come to view and test drive. That being said, the team addressed issues as they arose (exterior paint touch up, in which a loaner was provided). Our technicians did complete the needed documents as well as the steps to Certify the car under Mazda's guidelines. As I stated to the management team- we can and unwind the transaction if you are not satisfied, they stated to me that you decided to keep the car and all the concerns were corrected. I did receive an email about tags this morning, in which I am looking into. (the manager is out with the flu) 

  Thank you Greg D****** GM

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] I was absolutely never told I could “rewind” the situation. I simply said I wanted to keep the car because I didn’t want to come off as I was trying to get a new car out of you.  This is ridiculous and no my car issues have NOT been resolved.  More lies. 
  
  
  
  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 02/05/2025

  Unfortunately that is not a lie and I'm happy to set a meeting once the manager returns. Feel free to email me a date and time that works. (possibly next week) We do stand behind our work, product, and what was put into writing. That's why the issue to "rewind" the transaction isn't an issue. Thank you

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  
  I’m not sure why this is so difficult to understand.  The pricing is deceptive.  You’re deceiving innocent people. Just mark the price up to the amount you want instead of springing this mandatory fee at the end when people have already decided on the car.  Fine, I agreed to pay it because I believed it was a service that had already been performed and no way around it. I wanted the car so I was going to pay it. I only found out at closing about the mandatory charge after asking what it was.  Nobody told me. I paid $999 for a ceramic coating that supposedly had already been done by you.. It’s MANDATORY. My problem with you IS it was NOT done. It’s a way to inflate the price so you get your retail value PER Eugene. He had no choice but to tell me when I kept questioning and there was no way around it. How had it been done when the car had never been washed and you had to paint and buff my problem.  I’m glad I had the paint situation or I’d never known. I have no reason to meet with you. I do not want a different car. I do not want to have to deal with more BS.  I want what’s right in this situation.  You also never detailed my filthy car. After me having it up there 3 times. 7 hours of my life I will never get back.   I want my $999+ tax back for NOT coating my car and $100 for detailing which will cost me much more.   I’m choosing to focus on the most important to get this resolved.  I really don’t have the time to write a 10 page report on all that happened.  Any other issues can be done somewhere else with warranty.   So stop saying you can unwind the situation because you’re trustworthy.  I’m not trying to return my car.  No I don’t have buyers remorse.  Why would I return a whole car because you charged me a bogus charge? You should appreciate having Eugene as an employee.  I can tell he did the best he could with what was already a mess. Follow ups in the future are important.  Dodging customers and not doing a follow up is not the best policy. This issue was being discussed Friday-Tuesday. I heard nothing until I reached out Wednesday. You claim sickness as being the reason for no response.  That’s fine. That’s when business should be delegated to someone else. It had been 5 days with no response.  
  
  
  
  Regards,
  
  
  
  ***** *****