Complaints

This profile includes complaints for Heights Finance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Heights Finance

  101 N Main St Ste 600 Greenville, SC 29601-4846

• 

  Covington Credit

  1715 S Elm St Commerce, GA 30529-2701

• 

  Covington Credit

  250 John W Morrow Jr Pkwy Ste 103 Gainesville, GA 30501-8532

• 

  Covington Credit

  3859 Highway 138 SE Stockbridge, GA 30281-4143

• 

  Heights Finance

  2625 Deans Bridge Rd Ste 1 Augusta, GA 30906-2225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unverifiable and Misleading Information Reported. Delete this unverified and misleading account.

  Business Response

  Date: 09/15/2022

  September 7, 2022
  
  ******** **********
  Via BBB online portal
  
  Re: BBB ID #********
  
  
  Dear Ms. **********:
  
  This letter is in response to your complaint submitted to the Better Business Bureau (“BBB”)
  received by Quick Credit Corporation (“Quick”) on September 6, 2022.
  
  You obtained a loan from our Florence office in South Carolina on November 16, 2015, in the
  amount of $486.66 and agreed to repay it in (9) monthly installments of $70.00 beginning
  December 16, 2015. Our records reflect this account was charged off on July 28, 2016, due to
  nonpayment and subsequently sold to ******** ****** *********.
  
  In your complaint, you request to have this unverified and misleading account deleted. The
  details to this account are listed in the opening of this letter. This account has been sold to
  ******** ****** *********. As Quick Credit no longer owns this account, we ask that you contact
  ******** ****** ********* at **************.
  
  Sincerely,
  
  
  
  Katherine B*****
  Director of Compliance

• Initial Complaint

  Date:09/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Covington Credit. Acct #****** opened on 11/2020. Never made late payments. All payments in all three bureaus show payments made on time. Yet this company shows that payment was late 60 days. Made many efforts to reach out to the home office to speak with vice president Going Back 2 years now and they refuse to return my calls. I have a 700 credit score this is the only issue on my credit and they refuse to correct the mistake. No wonder their customers rate them a one out of five but they seem to be in my humble opinion a predatory financial company who will take advantage of high rates but do not care about destroying the customer's credit. I have tried disputing this information via the bureaus but they pay enough attention to tell me that it's correct while every single payment they show has been listed paid on time. Very very frustrating. Wish I never met this company

  Business Response

  Date: 09/15/2022

  September 9, 2022
  
  ****** ******
  Via BBB online portal
  
  Re: BBB ID #********
  
  Dear Mr. ******:
  This letter is in response to your complaint submitted to the Better Business Bureau (“BBB”)
  received by Covington Credit, Inc. (“Covington”) on September 2, 2022.
  
  You obtained a loan from our Lawrenceville office in Georgia on November 12, 2020, in the
  amount of $869.66 and agreed to repay it in (11) monthly installments of $102.00 beginning
  December 12, 2020. Our records reflect this account was refinanced on November 16, 2021.
  
  In your complaint, you state that you never made a late payment on the account opened in
  November 2020. Enclosed is a complete payment history for this account. Additionally, you state
  this account is reflecting payment as 60 days late. As per the attached payment history, there
  were no payments more than 35 days past due. Covington is correctly reporting this account to
  the bureaus as over 30 days past due. ******* is showing “customer not more than 2 payments
  past due”, which is their standard verbiage if an account is over 30 days past due. Covington
  Credit has no control over the verbiage used by *******. If you disagree with this verbiage, you
  will need to dispute this directly with *******.
  
  Furthermore, you have requested in your complaint that no further contact be made regarding
  your account. The branch has been notified and no further contact will be made. Should you need
  to discuss this account, you will be required to initiate contact with the branch or by calling our
  Customer Advocacy Team at **************.
  
  After a thorough investigation, it appears our company has not violated any state or federal laws.
  We furnish all credit information fully and accurately to the credit reporting agencies and
  accordingly, we will not grant your request to remove accurate data. If you disagree with any
  information contained in your credit report regarding your account with our company, please
  submit the details of your dispute to the address given below. Those required details are to (1)
  identify any specific information that you dispute; (2) explain a basis for any dispute; and (3)
  include any supporting documentation to substantiate any dispute.
  
  Once we receive this information, we will open an investigation and supply you with copies of any
  additional documentation you request.
  
  Please submit the requested information to the address below:
  
  
  
  Compliance: Direct Disputes
  Covington Credit
  **** ****** *** ****
  *********** ** *****
  
  Sincerely,
  
  
  
  Katherine B*****
  Director of Compliance
  

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call Height Financial on or Around June 27, 2022, to inquire about refinancing my loan to lower my payment. The representative informed that we would have to complete an application, before moving forward. I told the representative I’m just gathering information now, and I will make a decision soon. On June 30, 2022, I received an alert that my credit report had been ran. I never gave them consistent to run my credit, which fraud. I have been waiting on a return call from a district manager, but they refuse to call me back. I am giving this company 15 business days to pay, and close my account or I will proceed with a lawsuit against Heights Financial.

  Business Response

  Date: 10/31/2022

  August 18, 2022
  
  ******* *****
  Via BBB online portal
  
  Re: BBB ID #********
  
  
  Dear Mr. *****:
  
  This letter is in response to your complaint submitted to the Better Business Bureau (“BBB”)
  received by Heights Finance Corporation (“Heights”) on August 18, 2022.
  
  In your complaint, you state that on or around June 27, 2022, you called Heights Finance to
  inquire about refinancing your loan to lower the payment. Our records confirm that you called
  the branch on June 25, 2022, inquiring about a possible lump sum payment to your account to
  reduce the monthly payment. The branch staff misunderstood this request for information. At
  this time, a credit inquiry was processed, which is procedure to process an application for
  refinance. This has been addressed with the branch staff. Heights Finance is in the process of
  requesting the tradeline be removed. TransUnion has recently implemented a new process for
  submitting inquiry removals. Unfortunately, Heights Finance has been experiencing technical
  issues with the new process and has been unsuccessful in processing the request. The request has
  been attempted daily since July 18, 2022. On August 10, 2022, a letter was placed in the mail to
  your address on record informing you that we are in the process of requesting the tradeline be
  removed. Due to the system issue, we respectfully request that you complete and return the
  enclosed form. This will bypass the system issue and expedite the process. Once this form is
  completed in its entirety and returned to Heights Finance, the request for the inquiry removal can
  be submitted.
  
  We sincerely apologize for any inconvenience or concern this error may cause you.
  
  Sincerely,
  
  
  
  Katherine B*****
  Director of Compliance

  Business Response

  Date: 10/31/2022

  August 23, 2022
  
  ******* *****
  Via BBB online portal
  
  Re: BBB ID #********
  
  
  Dear Mr. *****:
  
  This letter is in response to your complaint submitted to the Better Business Bureau (“BBB”)
  received by Heights Finance Corporation (“Heights”) on August 18, 2022.
  
  On August 18, 2022, we responded to your complaint regarding an unauthorized credit inquiry.
  At this time, we provided a form for completion to request the inquiry be removed. TransUnion
  has recently implemented a new process for submitting inquiry removals, which has been
  experiencing technical issues. The form was provided to expedite the process, rather than waiting
  for this issue to be resolved by TransUnion. This issue has been resolved and we have submitted
  the request to TransUnion to remove this inquiry. It is up to TransUnion to agree to our request
  for the inquiry removal. This process can take up to eight weeks for TransUnion to complete.
  Any future request regarding this inquiry removal should be addressed directly with TransUnion.
  
  We sincerely apologize for any inconvenience or concern this error may cause you.
  
  Sincerely,
  
  
  
  Katherine B*****
  Director of Compliance