We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Carolina Foothills Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Carolina Foothills Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Carolina Foothills Federal Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received emails on a Saturday from credit union stating my email address had been changed. Since I had not changed my email address, I suspected a compromised account and called the number in the email. The customer service person told me he couldn't do anything about an account on the weekend as he only handles debit card issues and I should call on Monday. I called this morning for them to let me know the status of my account and email address and the customer service person told me the email address hadn't been changed. I asked about the emails and she dismissed that I had these (please see attached). I am concerned about my account safety and would like to know if my account is safe and why I received emails that appear to come from them?

      Business Response

      Date: 04/01/2025

      We contacted the member and confirmed that there was no fraud on the
      account. The email notification was triggered as a precaution to notify the member when account information is changed.  She received this notification because an account where she is a joint owner, updated their online banking information. Since the
      member’s email was previously listed as the primary contact, she received the notice when it was changed.  The member/complainant has been made aware of this resolution.  Furthermore, we are looking into the wording on the notice to see if we can make it more clear.  

      Customer Answer

      Date: 04/07/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau,



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do hope they will seek much needed improvement that will avoid such instances in future.



      Regards,


      *** ******** ********

    • Initial Complaint

      Date:06/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the period /31/22-03/31/23, Carolina Foothills Credit Uinon charged me dormancy fees without notification then proceeded to close my account. I did not receive any electronic or physical mail notifications. An employee at the business has admitted that I did not have online access and that all mail was return to the bank. I checked with the bank and they did indeed have my correct address. The credit union refused to refund the money in my account. I was only informed that my account was closed when I went to the bank. I would like a full refund based. I was not informed of the actions taken on my account, had I been informed I would have sort to update my account.

      Business Response

      Date: 07/22/2024

      We contacted this member and settled her dispute.  The fees charged were disclosed to her when she opened the account and were also disclosed on her periodic statements.  The fees in question were well past a reasonable time frame to dispute, but we resolved the matter all the same. 

    Carolina Foothills Federal Credit Union is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.