Reviews

Review Details

• Review fromjennie w

  Date: 10/30/2024

  1 star
  I waited several weeks to get a call back to set up a sleep study. That was in April 2024. The appointment for a consultation was set for October 2024, earliest they could give me. I went for the consultation, was due to return to pick up my home sleep kit, and tried to call to pin them down about how much Insurance would pay. I called the number from a text reminder and waited a few minutes because they were assisting other customers, and when it rang through, it was a voicemail. I left a message to please return my call. No call. I wasn’t feeling good about all this. All I had been told at the consultation with the nurse practitioner was that yes, Insurance would pay for it. I sent a ******* message to *** ******* *******l, where the office is that I went to for the consultation, to ask about insurance charges, but they did not have a record of my appointment. I concluded that the study was by a private provider. This was not transparent. It occurred to me to look up customer reviews on BBB, which confirmed my lack of confidence in this whole situation. I was able to get through to someone by calling the corporate number. Someone answered the phone at 8:23 AM, which was good. At least someone was keeping regular business hours. She canceled the appointment to pick up the home test with no questions asked. I certainly hope they won’t try to bill my insurance but I’ll be watching out for any charges. I canceled on Tuesday morning before a Friday appointment.

• Review fromMarsi M

  Date: 09/10/2024

  1 star
  Horrible company as for the ***** ***** *** they work and collect money from patients unfairly and with no consideration of circumstances. Initially the device was mailed out way too early as I explained to my hospital staff what the 1st available date I could perform the sleep study. Then upon returning home I was positive and very sick from Covid. I contacted them each and everytime I had a question or issue about the date THEY expected me to complete the test! Saturday 9/7 I received a letter from them stating LIES! They claim that they made several attempts to reach me by phone and text messages. This is untrue! I received 1-2 text messages and I did contact them only to repeat the inital issue of the test being sent out way too early as I planned to be out of town! I agree with others that this place is a scam and I am going to talk to my hospital affiliation who scheduled this test for me! I do NOT, at this point, want to take this test as if I cannot trust honestly about our communication I WILL NOT be able to trust anything they say! This program of home sleep apnea testing is a JOKE!

• Review fromShaun F

  Date: 06/04/2023

  1 star
  This company is a scam. After saying the machine was delivered to me, I called and explained the machine was not delivered. It was 4 more days until delivery. I called and they tell me dont worry they wont charge you. I sent back exactly one week later and found out they charged my account $125 and told me I signed the agreement and accepted the machine so because it wasnt back on time they can charge me. Scammers, not to mention the machine was broken and only stayed on for a few minutes

• Review fromMary F

  Date: 07/31/2022

  1 star
  They would not disclose thecost to use testing equipment until after I accepted it. Then they sent a bill. The wires on the finger pulse monitor were broken as was the strap on the chest monitor. After mailing back this broken equipment and explaining this on their information sheet, they wrote a report stating that I had sleep apnea. What data was their report based on?