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Business Profile

Emergency Vet

Fetch Specialty & Emergency Veterinary Centers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog Roscoe had acute (two days) diarrhea and vomiting. I became concerned he was dehydrated so I went to Fetch Veterinary Clinic in Greenville, SC. Upon arrival my dog Roscoe was alert and healthy. I asked for fluids but they informed me a list of tests would be required to administer fluids. I agreed to 1500$ of tests. The blood test was normal, XRay normal, except small gall stones, ultrasound normal, palpation nothing recognizable. The vet administered fluids, cerenia which is used for chronic side effects of chemotherapy, ondansetron used with cancer medications, gabapentin used for severe pain and Metronidazole a strong antibiotic in which by mistake they gave him a double dose. All of these drugs are used for chronic issues with side effects of vomiting, diarrhea, seizures, liver and kidney damage and respiratory depression. My dog Roscoe did not have cancer nor was he in pain.
    I returned home, and when I carried him from my car he was bleeding profusely from his bowels and was in respiratory distress. I called the Fetch clinic and they said it was probably pneumonia.
    My boy Roscoe began to have seizures and died in my arms shortly after returning home. The Fetch Veterinary clinic denied any wrong doing. I am reporting this so no one else loses a beloved pet due to malpractice and the administering of medications causing death.

    Business Response

    Date: 01/13/2025

    In an effort to address the issues raised, we reached out directly to discuss **** ********* concerns regarding her visit and provide further clarification. Unfortunately, despite our attempts to engage in constructive dialogue, we have been unable to resolve the matter satisfactorily.
    Regrettably, due to escalating safety concerns for our staff, we have found it necessary to take legal action in order to ensure their well-being and maintain a safe working environment.

Fetch Specialty & Emergency Veterinary Centers is NOT a BBB Accredited Business.

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