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Business Profile

Event Center

The Society Fashion Week

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against The Bureau Team regarding their recent fashion event, which was an absolute misrepresentation of the VIP experience that was advertised. Not only was the event poorly organized, but it also fell drastically short of what was promised, and I am requesting a full refund for my tickets.

    Upon purchasing VIP tickets, we were told to arrive an hour early to enjoy an open bar as part of the VIP experience. However, when we arrived at 6:50 PM for the 7:00 PM start, we were forced to wait outside for over an hour, sweating and uncomfortable. The organizers failed to manage the event properly, leaving everyone—myself included—feeling extremely frustrated. This is far from the VIP treatment we paid for.

    When we asked the staff questions, they were incredibly rude and uninformed about the event details. They didn’t know what was happening, adding to the chaos. Furthermore, the so-called “open bar” ran out of wine after just one cup, which is completely unacceptable. The fashion show itself was less than 45 minutes long and did not live up to the grandeur advertised.

    In addition to this, the photos used to promote the event were fake, clearly designed to mislead customers into purchasing tickets under false pretenses. I had initially planned to attend the after-party as part of my VIP package, but due to the disastrous nature of the event, I decided not to attend.

    I am not only requesting a full refund for the event tickets, but I am also prepared to take legal action if this issue is not resolved promptly. This was the worst experience I’ve ever had at an event, and I feel that the severity of the situation warrants serious attention. I paid $332 for a horrible experience and i want a refund.

The Society Fashion Week is NOT a BBB Accredited Business.

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