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Business Profile

Eyelash Extensions

Amazing Lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amazing Lash Studio in Greenville south carolina I had scheduled an appointment on 5/25/2024 at 4:20pm.. I was at ******** **** ******* around 2:00pm getting a tire replaced I called Amazing Lash Studio and told them I'd be 15 minutes late they said it was fine..when I arrived they informed me that because it had been 19 minutes I would not be able to receive their services...and informed me they had to reschedule me for the next day I reluctantly agreed. None of the employees mentioned a price change commission or anything..my appointment was the following day 5/26/2024. I received a text message telling me they would be keeping my deposit and would need an additional 79.99 to perform the service. I have never had this problem with any other professional. I truly feel victimized by this situation had she explained the extra charges upon reschedule my appointment I would have just asked for a refund and canceled the service this is truly appalling that companies are allowed to treat people this way I don't make a lot of money and this was supposed to be a belated mother's day gift to myself. I'm truly sad and I hope something can be done to keep others from be victimized in the future

    Business Response

    Date: 06/08/2024

    Complaint was resolved and rectified internally. Management reached out and spoke with ***** ****** who agreed to come in for another service. She received her service, was satisfied with the outcome, and updated her original review/complaint.

  • Initial Complaint

    Date:03/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business committed to providing a lash appointment at 1pm, on 3/15/2024. On or about 11:22 am 3/14/2024 I was sent a text that I needed to pay the deposit by 8pm for my appointment or it would be deleted
    I had already filled out paperwork, booked this appointment and was calling at 2:20 to pay the deposit(end of work day) however when I called my appointment had been deleted.
    They should not have collected my information, wasted my time. And promised a service they did not intend on providing.

    Business Response

    Date: 03/14/2024

    Hi ******* We tried to reach you and informed you on 3/12 at 11:22am that our system requires a $50 deposit in order to secure your appointment time. We explained that the deposit was due no later than 8pm that day, 3/12. Unfortunately, we did not receive a response from you after multiple attempts to contact you. With it then reaching the 24 hour mark before your appointment time and no deposit on file, our system did remove your appointment. We explained this via phone upon booking your appointment on 3/11 and you confirmed that you understood our policy, could not provide a card at the time, but would call back asap with a payment method for the deposit. We apologize for any inconvenience and would be more than happy to get you scheduled for another appointment in the future. 

    Customer Answer

    Date: 03/15/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  They are unable to provide an explanation for lying to me, or continuing to take my personal information (including my cc number as they had it on file, but were not authorized to charge, so they did not do so) 

    collecting my personal information and continuing to lie to me that my appointment was okay IF I paid the deposit by 8pm.





     

    Regards,



    ****** ********

  • Initial Complaint

    Date:12/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment on November 26th, 2022, at the Amazing Lash Studio. I had a coworker call in sick that Saturday morning, so I had to go into work. I called Amazing Lash Studio even before they opened to let them know I need to do reschedule my appointment. The tech call back rescheduled my appointment, and that was it. I checked my bank account later that day or the next day, and I noticed they had charged me a cancellation fee of $75. I called the store to ask why, and I was told that because I canceled the same day that I was charged to that fee. I didn't cancel. I rescheduled. The tech told me she would take my information and put it in a book, and the next time the manager came in, she would look at it and make a decision. Didn't heard a word all week and late today, Friday, December 1st, I got a phone call from the store manager Megan saying she HAD to charge me that fee. She cited the fact that there were two different reasons for canceling again, which I didn't I rescheduled my appointment. She said I had told someone that I was sick and then I told someone that I had to work. I had to work because someone else called in sick, not me, and that's what I told the last tech when I called.


    I am not a rich person in this $75 charge has really affected my life I need it returned.

    Business Response

    Date: 01/03/2023

     

    We have reached out to the client multiple times via phone and email.    We attempted to make contact on 12/16 and left a VM.  Again on 12/29 via phone and email.   We waived our cancellation fee due to the circumstances and currently added credit on her account for the amount she was charged for the cancellation until she responds.    

Amazing Lash Studio is NOT a BBB Accredited Business.

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