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Business Profile

Floor Cleaning

Xclusive Shine Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, 2024. Xclusive shine cleaning, James W***** was hired to clean the tile floor in the ******** ****** ***** ** ****** commercial kitchen. It took 6 hours to clean. He was by himself. James left with the floors still wet and we could not tell at that time the black residue that appeared on grout and tile the next morning. I immediately contacted him and sent him pictures. He made up several excuses and was unwilling to do the right thing. He was given a check on the day of the cleaning with his name not the not the name of his company name at his request. We have had to hire another company to come in and re-clean and fix what he has damaged. We are a nonprofit and rely on the kindness of others. We could of provided many meals to the most vulnerable in our community with $1,500.

    Business Response

    Date: 05/20/2024

    Hello, I’m sorry we couldn’t reach upon a agreement when I was asking to come back and look at the job and possibly re - do the job because we strive to keep each client happy and go above and beyond to satisfy. I have the texts of asking would you like to reclean and you saying you needed to talk with someone else. I charged for a cleaning and grout seal in which I did but not knowing the grout had a wax like substance on it which I determined after you told me the next day it had a reaction to the process. You now was entering more of a restorative cleaning which i was still willing to come back to re do and you never got back in touch never said anything until I see this now

    Customer Answer

    Date: 05/20/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 



    [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]



    Regards,



    ***** ******

    Customer Answer

    Date: 05/20/2024

    The job was so badly done we did not trust him to be able to fix what he had messed up. So in conclusion we had to spend $600 to have another company come in and fix what he had messed up and redo all the floors. If he would reimburse us for the $600 we had to spend to redo his work we could be satisfied.

Xclusive Shine Cleaning is NOT a BBB Accredited Business.

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