About
Overview
BBB Accreditation & Rating
About This Business
Products and Services
BBB Accredited Since: 2/16/2012
Years in Business: 19
Photos and Videos
Business Details
- Local BBB:
- BBB of Upstate South Carolina
- BBB File Opened:
- 1/20/2012
- Business Started:
- 7/1/2006
- Business Incorporated:
- 3/2/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Mrs. Sonja Miller, Owner
Additional Contact Information
- Principal Contacts
- Mrs. Sonja Miller, Owner
- Customer Contacts
- Mrs. Sonja Miller, Owner
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
- Social Media
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
Samantha Grace DesignsTM accepts Visa, Mastercard, American Express and Discover card as well as PayPal and Venmo. All your information will be kept confidential. Your card will be charged immediately upon pressing "submit" for your order.
- Refund and Exchange Policy
For the boutique, our return policy is 7 days. The product returned must be in perfect condition with the tags still on. After 7 days, we will exchange as long as the product is in perfect condition with the tags still on. If there is nothing available at the time that the customer wants for exchange, we issue a gift card for future use. Money back is only given the first 7 days and then only given back in the means it was first paid for.
With regard to our product manufacturing: Due to the custom nature of our items, orders usually ship within 7-10 working days after the order is placed. Shipping charges are calculated by our system according to standard USPS and UPS rates and will come up during order processing in the shopping cart.
Orders are shipped via UPS ground or USPS Priority Mail depending on either your preference or the best method possible for the item in question. If you require faster service, that option is available as well.
In the event merchandise needs to be exchanged or returned, please request a return merchandise authorization ("RMA") number within 7 days of receipt of merchandise by emailing [email protected]. Your email should include your invoice/order number together with a list of the item(s) being returned and the reason for the return. We will contact you if we have any questions or will email you back with an RMA number. No returns will be accepted without the RMA number shown on the outside and inside of the package. We also reserve the right to refuse to give an RMA number for any items that are personalized.
We will issue a full credit on merchandise returned in its original condition if mailed back within 5 days of the date you receive the RMA number. However, shipping charges are not refundable.
Samantha Grace DesignsTM reserves the right to deem merchandise as unacceptable for return if found to be used, damaged, or mishandled. Sales are final on merchandise for which no RMA is requested within 7 days of its delivery or if it is not shipped back within 5 days of the date an RMA number is emailed to you.
For your protection, you should send your return prepaid via a shipping service that can be tracked such as UPS or USPS.- Other Resources
- SC Department of Revenue
300 A Outlet Point Blvd
Columbia SC 29210
Phone Number: 803-898-5000
https://dor.sc.gov - Business Categories
- Gift Store, Clothing, Home Accessories, Baby Accessories, Wholesale Giftware
More Resources
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