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Business Profile

Insurance Agency

Kendall & Associates Insurance Agency, Inc
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an Insurance policy from Kendall and Associates in November 1985. I asked for whole life insurance. Mr. Kendall sold me a Flexible life policy that gets more expensive as you get older. The premium was 56.55 per month. The insurance company notified me on Jan. 3, 2023, that the cash values in the policy had been used (12,000) to pay the additional cost of my premium. The cost of the insurance now was 378.00 a month, to be evaluated each November to see if there is a premium increase. I lost a 100,000 life benefit, 25,773.12 in premiums paid, and 12,000 in cash values. I called him after notification from the insurance company. He admitted to selling me a policy that was not whole life as requested at the purchase of the insurance.purchase. I have other policies with his agency all Whole life. I have never bought any life insurance that was not whole life. I purchase the whole life insurance to ensure that the death benefit and the premium remain the same for the life of the policy.

    Business Response

    Date: 07/12/2023

    We emailed our response with all the supporting documentation to the SCDOI on 5/31/23 and are still awaiting a response from the SCDOI.

    Customer Answer

    Date: 07/13/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20087179, and have determined that this does not resolve my complaint.  

    Regards,



    ******* *****

Kendall & Associates Insurance Agency, Inc is BBB Accredited.

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