Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a fence through ***** on 3/29/23, on 4/19/23 they used a third party company UST Select to deliver the supplies. The delivery driver created black tire marks on our white driveway. After sending videos and photos of before and after. They refuse to remedy the situation or offer a solution. I contacted ****'s for help and they refused and said I have to reach out to UST for help. I simply want either for them to pressure wash it or pay me so I can have it pressure washed.
Business Response
Date: 05/31/2023
Hello, Thank you for your feedback.
After review, tire marks from equipment of this size is common when placing product on a slab of concrete. There was no negligence from the delivery team to cause tire marks. If negligence had been done or additional damages has occurred outside of normal delivery practice. We would re-open and re-evaluate.
Customer Answer
Date: 05/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
Regards,
****** *******
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