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Business Profile

Moving Services

MoveCrew, LLC
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BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Jennifer S

    Date: 05/26/2025

    HORRIBLE experience. Received a quote for my move and everything sounded great. The “movers” arrived over an hour late with no apologies, walked in and immediately started complaining about “extra” furniture that wasn’t included in the quote. I explained to them that I was not bringing all of my furniture and the only items they were moving is what I described in my quote. The driver said he has to call his boss, I’m not sure what for considering I explained to him that a lot of the furniture wasn’t included because it wasn’t coming with me. They walked outside and made a call. After about 10 minutes, I reached out to the coordinator and told him we needed to get the show on the road, we were already behind due to them being late and I had a schedule for arriving at my new place. He said the driver was going to come and take pics to send him. He came back inside and took pictures of ITEMS THEY WERE NOT MOVING. The manager ended up calling me and telling me they wouldn’t be able to assist. Mind you, this is the DAY OF my move. He then told me the driver said it was a payment concern which was highly offensive. Unbeknownst to me, he had a conversation with my mother upstairs and she asked if she could write him a check. He told her they didn’t take checks (which was never explained prior) she said okay, I have my card, we can pay right now. We had zero issues paying the required deposit and zero issues paying the balance. Here comes the kicker, he then said it was a housekeeping issue. I’m literally in middle of a move, I’ve been living in my apartment for years with 2 teenagers and nowhere in the contract did it say I needed to deep clean before they arrived. The apartment wasn’t dirty, there was no trash, no animal feces, absolutely NOTHING other than normal wear and tear. I’ve never been treated the way this company treated me. It was insulting and discriminatory. I was also promised the return of the deposit, which I still don’t have. DO NOT USE THIS COMPANY.

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