Reviews

Review Details

• Review fromEriluz G.

  Date: 09/12/2023

  1 star

  Eriluz G.

  Date: 09/12/2023

  Went for an eye exam. I was told by the nurse that my insurance covered add ons, I asked about transitional lenses she said that was included . I was told that the amount was 249.34 in which I paid half 124.66. I asked the translator/receptionist how much was remaining she said half. The next morning I received a call advising the total calculating was wrong and that it was 374.00 total. The lady said this was in my paperwork, lie, the proof is in the hard copy I was given only shows 124.66 remaining . She then switched it to she me told me this verbally, LIE. She did not I would have never agreed to a high amount. She was trying to save her job by lying. I was treated like it was my fault and the translator was telling the doctor the story her way and took advantage of the fact that my English isn’t well. The doctor was rude and dismissed me from her practice because I asked for a refund since I could not afford the entire amount. She said they made a mistake but they called the next day to tell me as if that would somehow make me able to afford the discrepancy . I was discriminated.

  Blue Rose Eye Care

  Date: 09/21/2023

  Thank you for taking the time to share your feedback. We appreciate your patience as we looked into
  the situation you described in your review. After a thorough review, here is what we have found:
  A calculation error occurred during the discussion of the total cost for your custom eyeglasses. Our staff
  mistakenly divided the cost into thirds instead of halves for the required deposit. Once we identified this
  error, we promptly contacted you to address the issue and find a solution. During our conversation, we
  presented several alternatives to ensure your satisfaction, but the only acceptable option for you was a
  refund. In response to your request, we promptly refunded the amount to you.
  We understand that insurance policies can be complex, and copays for add-ons are typically determined
  by your insurance company. We make it a priority to provide transparency in our pricing and are
  dedicated to assisting our patients in navigating the intricacies of their insurance coverage when
  selecting eyeglasses.
  Furthermore, we take pride in offering translation services to ensure effective communication. Your
  entire transaction was translated by our employee to bridge any language barriers and ensure clarity
  during the process.
  Regarding the decision to dismiss you from the practice, we want to emphasize that we value the well-
  being and respect of our employees. It is not acceptable to have our staff subjected to berating or
  disrespectful behavior. We believe in maintaining a professional and respectful environment for all
  parties involved.
  We understand that this situation has been frustrating for both you and our staff, and for that, we
  apologize. We take your feedback seriously, and we are committed to addressing the issues you've
  raised to improve our services and communication. If you have any further questions or concerns,
  please feel free to reach out to us. We appreciate your feedback as it helps us enhance the quality of
  care we provide to our patients.
  Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you
  better in the future.