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Review fromRICHARD E
Date: 09/20/2024
1 starRICHARD E
Date: 09/20/2024
Hired to paint entire interior of a small 3/2 house, for $5,000. The job was terrible. They came back twice to fix the issues, but the people they sent to fix the issues only made it worse. Eventually we hired a different painter to redo the job. The living, dining and kitchen were painted with two different finishes, flat and semi-gloss. They cut in with heavy corners, light roller. I repainted the guest bath immediately. When I complained about the paint around the thermostat, I watched some kid who obviously had no painting experience, slop paint around the thermostat. I told the adult with him, that it should be rolled up to the edge of the thermostat, not slop thick paint in a circle around it. I want to puke every time they send me advertising in the mail. They sent ********* gift cards asking for a good review, I sent them back. I've since talked with the professionals at *************** and they confirmed CertaPro hires anyone, no experience required. Nothing professional about CertaPro.
CertaPro Painters - Greenville East
Date: 09/23/2024
We apologize for the inconvenience you experienced. After conducting a thorough investigation, we have determined that your project was completed under the previous ownership of CertaPro Painters of Greenville East, not the current owners.
We understand your dissatisfaction and value your feedback. We would appreciate the opportunity to work with you on future projects. We take pride in delivering high-quality workmanship and exceptional customer service. Our painters are professionals who are well-trained and equipped to handle various painting projects.
Although your project was completed before the change in ownership, we thank you for bringing these issues to our attention. Customer feedback is essential in helping us to continually improve as a company.
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