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Business Profile

Pest Control Services

Clark's Termite & Pest Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2023 I spoke with Susie R******** which stated to me that their company would continue to keep a hundred plus pest away from my home and in my property they came out I paid them $100 I have bank statements they sprayed for mosquitoes fleas and all the other pests. There has been no change. I'm still having to buy bug spray to spray my yard at my home and I'm still having to buy two cans a week of mosquito spray their service is not working it must be watered down I feel like I've been robbed please help me get my money back I am furious my husband is beside himself this is ridiculous. They tell me every time to keep calling back for retreatment I shouldn't have to do that I do call them I do have them come back but it's still not working nothing has ever worked here nothing.

    Business Response

    Date: 06/13/2024

    We will be issuing a refund of $445,00. Thanks.

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clark's pest control company tresspassed to my rental property to do pest service that I didn't authorize.
    I had no idea who the company is. I own a property in SC and live in California. The pest control company never contacted me or spoke with me. They tresspassed into my property and did inspectioin and sent me an invoice.
    This company claimed they did service to my property. I didn't know they did it, I didn't give any written permission to access my property. I didn't sign off any of their service completion report. If they did the service without my permission, they have violated tresspassing law.

    This is a billing fraud. I would like to report this company and request them to void the invoices.
    Please see the attached email communication.

    Business Response

    Date: 04/28/2023

    This account handled previously thru a BBB complaint on 3/20/2023 - account has been cancelled and all invoices have been removed and voided.

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** ********

    Business Response

    Date: 05/01/2023

    Services have already been cancelled, refund provided on3/17/2023. 

Clark's Termite & Pest Control is BBB Accredited.

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