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Business Profile

Recreation

Defy Greenville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/24/24 I signed up for a membership at Defy Greenville. Upon signing up for the membership I asked the representative at the counter does this membership auto renew or do I have to cancel on my own to avoid charges to my card and the representative said it does not auto renew. On 03/24/24 it was a pending charge on my bank in the amount of $65.07 which is the cost of the membership. I contacted the location and asked why was I charged and how do I cancel. At that time I was sent a cancellation form and the person apologized for the information I received and told me they would submit an escalation for refund since it was on the 1st day of renewal I could receive my money back. I received an email from the escalation team telling that they cannot refund me due to a contract being signed regardless of what the person told me and the only thing they could do is offer 2 months of jump time even though I explained I would not be able to use the jump time at all. I am requesting full refund due to the fact that I was told inaccurate information at the time of registration by the representative. The new membership has not and will not be used. I requested the cancellation the same day of the charge so it is no reason why I cannot receive reimbursement for the charge and membership to be canceled. If the representative would have said I had to cancel and it auto renews then I would have done that. But being told one thing by an employee and then corporate saying something different is not fair at all for the customer.

Defy Greenville is NOT a BBB Accredited Business.

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