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Business Profile

Sightseeing Tours

Greenville Glides

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Four people took Segway tour. Person fell and had to be taken to emergency room 15 minutes into tour. They said they would refund but won’t return our phone calls.

    Business Response

    Date: 08/02/2022

    Thank you for letting us respond to this complaint. This party of four participants came for their 1.5 hr Segway tour for 1:00 p.m. on July 4, 2022. There was a participant in their party named ********** ****, who fell and was injured early on in their tour time. Please note that falls ARE EXTREMELY rare for our company, and I'm fairly certain that there's not another BBB complaint out there for our company which has been operating in Greenville, SC for over 10 years now. Our guide, Walter, has been with our company for 5 years. He is an EXTREMELY conscientious employee and guide in every way imaginable. He called me (office manager) shortly after Ms. **** fell to report the incident. He reported that Ms. **** had had a difficult time learning to ride the Segway during their comprehensive and mandatory training time before the tour. Walter urged Ms. **** to reconsider going on the tour. He has trained and taken out thousands of guests in the past 5 years, and he has great instincts when it comes to the ability of guests to ride well. The group insisted that Ms. **** go out on the tour with them. Walter then offered to pull her along behind him (which he does from time to time with riders who are not quite sturdy or confident).  Ms. **** specifically and emphatically declined Walter's offer to pull her along. It is very unfortunate that Ms. **** fell and was injured. The BBB and anyone else can review Walter's scores and scores of 5-star reviews online about how thoroughly and patiently he trains ALL our guest. Safety is paramount to him. In this instance, we cannot provide a refund for this party. Walter (who has no real say-so in whether or not a customer is able to receive a refund) might have told Mr. ***** that he would check on the matter of a refund. And one of our office staff did review the matter. This tour was on July 4th, one of the busiest tour days of the year, and they had 4 spots and ultimately this incident added a great deal of distress and chaos to the day. It is VERY clear in the waiver that Ms. **** and all participants sign that there are no refunds under any circumstances once the tour has begun. (Actually no refunds at at all unless an owner approves -- under rare circumstances. Please see the attached images (front and back) of the waiver Ms. **** signed before she started the tour. Thank you, Carol B*** (on behalf of Dianna W***). 

Greenville Glides is NOT a BBB Accredited Business.

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