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Business Profile

Storage

Copper Safe Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Copper Safe Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Copper Safe Storage has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to information from Copper Safe Storage, **** *** ****** Ormond, FLA 32173, this is the situation: I rent storage space at Brad's Self Storage in Lubbock, TX. I have been renting this space for several years. Earlier this month I received a text from Copper Storage saying that they had bought the company and it is now known as Brad's Storage-Annex. The text told me that I had missed my May 2024 payment and the property in my unit was in danger of being seized and sold at auction. I verified with my bank that my payment check had been cashed, and I e-mailed Copper Safe Storage copies of the check and my bank statement. On June 28th someone called me and let me know that the payment had been accepted; reassured that they had not lost my money, I mailed my June 25 payment the same day, June 28th. They also e-mailed me a receipt and I thought that the matter was taken care of, but today I received a text with the same threat of my property in danger of being auctioned off. They have locked me out of my unit; The front gate to the facility is wide open but my unit is double-locked. I can't find any scams online connected with this company. I don't want my property seized because of this company's incompetence.

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I first moved into their storage unit the gate was broken and I informed them that it needed repairs. I was told that it would be fixed. I drive by the unit everyday and the gate was never repaired. 4 months in I go to check my unit and it was broken into. I called and told them that the unit was damaged and that I was moving out. The lady said "Ok sir, I'm sorry to hear that" and that was the end of it . Now I'm receiving emails for late charges. I called them and they said I have to send a picture of the empty unit and pay the past due amount to close my account. I told them that I would send them pictures but I'm not paying for 2 months rent when i wasn't using their facility.

      Business Response

      Date: 02/20/2024

      This tenant has been moved out and was not charged again. I have attached the move out documentation showing this.

      Customer Answer

      Date: 02/21/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau,



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ****

    • Initial Complaint

      Date:11/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      l have called Greenville lock and storage in the past month including this month to make a regular storage payment.However, when l reach out to them they don't return my calls after l have left several messages in reference to making a payment. I have been by their multiple times to put a money in the dropbox .They have the drop box type off. At this point l really don't know what to do.I am at aha about the whole situation but any help you can give me will be greatly appreciated.

      Business Response

      Date: 11/20/2023

      Notes here on the situation:

       

      We have spoken with this tenant. We are an unmanned facility so therefore no drop box is available. For this tenant, we have waived $165 in late fees that were due. The tenant has agreed to pay the remaining amount of rent due on 12/1.

       

      Let me know if you need anything else but this should be resolved! Thanks.

    Copper Safe Storage is NOT a BBB Accredited Business.

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