We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage

Midgard Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok we rented a storage building from this place in October of 1922. We have had a lot of problems. We sent them a text to tell them we are moving out So they are saying they are going to charge an extra months rent. We already have half the stuff moved and it will be moved out this month. Also they have charged extra fees on are bill that are not right. Also went up on our bill an enormous amount just the almost two years we have been there. We were never told there was a 30 day notice before we move our stuff out.

    Business Response

    Date: 09/26/2024

    We just received complaint ********* regarding our business and some of the contact information provided by the consumer does not match what we have on file. For security reasons, we are unable to provide account information if the customer cannot identify the correct contact information. If adjusted, we’d be happy to respond.

  • Initial Complaint

    Date:04/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Out side parking spot contracted 67.00 went up to 119.99 with no notice. Happen to catch it on my auto draft charge. When question email only , no notice Givin. No improvement to property that terrible service . We accept refund for difference charged.. We move out.

    Customer Answer

    Date: 05/01/2024

    We just moved here my # was **** *** **** now givin to my husban my new # is *** *** **** 

    Business Response

    Date: 05/10/2024

    The contact information provided on the complaint (attached) does not match what we have. As a security policy in our company, we do not discuss an account unless the person’s contact information matches what we have on file.

    In the photos of the unsigned lease that you shared, you can see at the top that the phone number she gave us doesn’t match the number of the person making the complaint. The email address also does not match.

    If she’s able to resubmit the complaint with the correct contact information, we’ll happily submit a response. Until then, for security reasons, we cannot submit a response to someone who we cannot verify is the tenant.

    Thanks,

  • Initial Complaint

    Date:11/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 3rd time I've had an issue with this storage facility! The 1st having to do with a rodent infestation and the last two, they erroneously add insurance to the monthly cost without an advance notification. NO EMIAL, NO AUTOMATION PHONE CALL OR NO TXT MESSAGE!!! The 1st time when I realized it, I had paid them over $50 more . This time I caught it, and immediately called them. Luke, the 1st representative I spoke me, told me if I sent my Declaration page over, he would backout the additional fees & email or txt me back letting me know it had been done. Four plus hours later, he hadn't, so I called back. This time Luke said he couldn't remove the additional charges and my December bill will reflect the correct amount. I told him that was unacceptable, not only because he told me 'he could', but again the fact they shouldn't have been on there anyway!!! We went back and fourth and eventhough he was very understanding & professional insisted there was nothing he could do. I ask for his supervisor/boss, and connected me to Spring. When she got on the phone, her demeanor was totally unprofessional. She continually over talked when I repeatedly ask her for the regional manager and an email address. The conversation between she & I became very heated. She hung up on me 3x's, and she flat out refused to provide the information I had requested numerous times!! I rented storage for year's and ehave another one nearby, so when I say Midgard is the most unprofessional, worse & unethical one I've EVER USED, I mean it!!!

    Business Response

    Date: 11/27/2023

    At Midgard Self Storage, we take pride in our ability to
    maintain a safe and secure environment for the protection of our tenant’s
    items. One of the ways that we do that is by requiring that an active insurance
    policy be covering a tenant’s stored items at all times. We provide our
    customers with the option of purchasing one of our third-party insurance
    policies or using their personal insurance and providing us with a declaration
    page as evidence of their coverage. If our tenants fail to provide proof of insurance
    or fail to provide us with updated insurance information, we will automatically
    apply a third-party insurance policy to their account. We do this for the sole
    purpose of protecting our tenants and the items they are storing. As soon as we
    receive proof of insurance, we cancel the third-party coverage.

    We are sorry to hear that Ms. ******* has not had a positive
    experience at our facility, but, as outlined in our lease, it is the tenant’s
    responsibility to provide us with proof of insurance and failing to do so is a
    breach of our contract. In order for us to ensure the safety of all of our
    tenants, it is critical that every tenant has an active insurance policy that
    insulates them and those storing around them from incurring extensive harm. As
    long as our tenants are abiding by the terms of the lease and providing us with
    proof of insurance, they will not encounter any further insurance related fees. 

Midgard Self Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.