Complaints

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• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Budget Blinds of North Augusta for warranty repair for one of my blinds I purchased. I was referred to Budget Blinds of Greenwood. I was informed I was in their territory. August 8, 2022, Beth and Andy M***** came to my house. Andy temporarily corrected my blind. I was told they will order a replacement part. It will take about 2 weeks to come in. They will contact me when it comes in. I never heard from them. I have called several times concerning with my replacement part. The last time I spoke with them was late October. I was informed they will be in my area after the first of November. They will call me. I have not been called. I called Andy 11/17/2022 and left a message. I have not received a call back. All I get is broken promises and lies.

  Business Response

  Date: 11/23/2022

  Customer contacted us for a
  repair of a product provided by a neighboring Budget Blinds (note: this product
  was NOT originally sold to customer by Budget Blinds of Greenwood).  As customer notes, we did visit the customer
  in August of 2022 to inspect the issue.  During
  the visit, we discovered a maintenance issue with the product (not a warranty
  issue) and were able to make temporary repairs.   Customer was not charged for this service
  visit.  We advised customer that we would
  return to attempt additional repairs once parts were secured.   We did not tell the customer that we would
  return in about 2 weeks because at that time we did not have the parts required
  and we did not know how long it would take to get them (and the product was working).

  
  Customer contacted us in
  October to inquire about additional repairs.   When we spoke with the customer
  at that time, Customer reported that the product was STILL FUNCTIONING WITH THE
  TEMPORARY REPAIR, but that he would like to have the permanent repair completed
  when convenient (going so far as to discuss his hunting and football game
  schedule and other personal matters at that time).  We advised customer that we would attempt to
  make the repair in November.  At that
  time, we believed that we had the repair items required, but in fact, we did
  not and they had to be reordered.  This
  was an oversight on our part.  We expect
  the parts to arrive soon.
  
  Customer called us on
  Thursday 11/17.  Before we had an opportunity
  to return his call he contacted the BBB.   We called customer on 11/18 to advise him that we do not currently have
  the required parts  but that we have
  recontacted vendor and ordered what we believe are the appropriate parts and
  that we would be back in touch to schedule the service as soon as possible.  This is considered a normal wear and tear
  item for this product and as such is not covered by warranty.  At this point in time we have several hours invested in this customer, who has never been a paying customer
  of Budget Blinds of Greenwood.  We will
  do everything in our power to repair the item, however, we will be charging a
  service fee to do so in the future, given the appointment time necessary, the
  travel time and the time to obtain parts for the repair.

   We regret that customer has not had the
  experience he thinks he should have, but even in speaking with him on 11/18, he
  indicated that the product is still mostly functional (not back to the state it
  was in in August) and that he appreciated our call.

  Customer Answer

  Date: 11/29/2022

  Budget Blinds receipt from purchase. Noted is 5 year Guarantee. My work was thru Budget Blinds of North Augusta. With ** and *****.

  Beth M***** business card

  Next email will have my calendar. 

  
  

  V/R,

  **** *****

  This is my August Calendar I write appointments and notes on. August 8, 9:30 - 10:00 Blind. This is the appointment time for Budget Blinds of Greenwood to come to my house.  The star with a circle is a reminder for me from Beth and Andy's visit. Noted at top of calendar above Wednesday. The star with a circle, a reminder. I was told 2 weeks for the part to come in. Bud Bld, is for Budget Blind.

  
  

  ****

  **** *****  

  Business Response

  Date: 12/06/2022

  Thank you for the reply.  We are not certain exactly what is unacceptable to customer at this
  point.  Our expectation is still to schedule
  a service visit once the parts have arrived.   If customer prefers to complete the repair
  himself and does not wish us to return to his home, we can send the parts once
  we receive them.

  
  Customer is correct that the product is covered by a 5 Year
  Limited Warranty.  That warranty is a
  product warranty that covers defects, but it does not include normal wear.

  
  We will attempt to contact customer by phone on December 7,
  2022 to better understand what is unacceptable from previous correspondence and hopefully determine an acceptable path to resolve complaint.