Complaints

This profile includes complaints for Northland Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Northland Communications

  235 N Creek Blvd Greenwood, SC 29649-9059

• 

  Northland Communications

  9A Boardwalk Pl Seneca, SC 29678-2671

• 

  Northland Communications

  206 Anderson Dr Liberty, SC 29657-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3,2025, I set up and extension to have more time to pay my past due balance of $69 to keep my services going. They gave me until January 14, 2025 to pay it. The morning of January 14, 2025 they cut my services off at 8 am and sent me a text message about returning the equipment. So I went online and made the payment because the day was the 14th, I make my payment my internet never cuts back on. I called them and they're trying to charge me all kinds of different charges when my services was suppose to be disconnected yet. I call to talk to someone they tell me they can't get in touch with the supervisor and I get no help so I'm contacting you guys because I want my $69 back for no continuing my services .

  Business Response

  Date: 01/15/2025

  We greatly appreciate your patience as we worked towards a resolution on this issue. We see that you were able to speak with an agent who was able to get you reconnected with your promotions and no additional cost. Our agent went over how the remaining past due balance of $65.14 will need to be paid by the end of the month and if you are in need of payment extension assistance past the end of the month than we would be happy to look further into that for you if needed. Upon reconnection of your service a current bill amount of $70.00 was billed out for your current services and will be due in the following month in February. If you are in need of any further assistance or have any other questions or concerns than please do not hesitate to reach back out to us.

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m in the process of starting the home buying process. I have someone working on my credit. I was made aware of a collection account on my report I had no knowledge of. Called the collection company, Financial Account Service Team and they provided me the name of the company. I contacted Northland Communications over a month ago about this account that was opened in my name and told the agent I have never lived in the area (they operate in Greenwood, SC and Seneca/Clemson, SC). I offered to send in my lease and drivers license for proof of address. Agent said someone would contact me back & I never heard anything. Contacted them today to check on this issue and again, nothing was done. This time the agent said I need to file a police report. I asked for the account number and address that shows and he wouldn’t even provide me that information saying that he couldn’t do it. If the account is already opened I my name, with my information, why can’t I get this information to help aid me in getting this off my report??? It should not be this hard to have a fraudulent account removed if I’m offering to send proof of address for the last 2yrs if the account was recently sent to collections. Obviously I have never lived there and trying to provide documentation to get this resolved and no help from the company at all. Filing a police report with no information is a bit ridiculous and the reasoning behind even more ridiculous when the damage has already been done. I want this removed from report immediately

  Business Response

  Date: 12/30/2023

  Thank you for
  bringing this issue to our attention. We appreciate your feedback and the
  opportunity to investigate your concerns.  On 12/28/23 a Support
  Specialist followed up with you to go over the account. It was discussed, at
  this time the collection balance would remain. It can be reviewed in the future
  if/when more information is provided (a police report). 

  
  Thank you for taking the time to speak to us regarding your
  concerns

  
  Regards,
  Vyve Broadband
  ******************
  ***** ********

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vyve broadband wrongfully terminated our services because of a billing problem whenever I added cable to our internet package December 31st of last year, I was told that it would not be a problem but now vyve broadband wants 700 plus dollars to restore service.

  Business Response

  Date: 03/15/2023

  We apologize
  for any frustrations this may be causing you. On March 14, 2023, a Support
  member contacted you to discuss your billing concerns. We appreciate you taking
  the time to talk with us regarding this experience.
  Regards,
  Vyve
  Broadband

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****** 

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will preface my issue with Northland Communications (formerly Northland Cable), by saying that the last date of service with this company was 7/17/2020 when our son was in college and used them for internet services. Prior to this, two other sons used them 2012-2018, and there was never an issue. I received a collection notice from NC with the date 11/14/22 stating that 327.51 was owed. This was the first and only communication received. I spoke to three representatives, one of which was extraordinarily rude and pretty much accused my son of not returning the equipment. He also stated that the collection agency had to "track me down", when in fact, Northland had all of my information on file as confirmed by a most helpful rep. 150.00 of the charge was for equipment not returned. The equipment was in fact returned through the USPS, an acceptable form of return. During this time, 7/2020 covid protocols were activated and this was the most reasonable form of return for my son. Per a Northlands rep, the last pymt. received was 7/17/20 and this was also the time our son moved out of his apartment. The rep could find no documentation that any notices with regards to equipment not returned or any late fees,( in fact, no late fees were found at all), had been sent to myself or to the forwarded address my son had left. They did however, charge for service in September and October. On good faith, I did find it reasonable that perhaps the call was not made to discontinue service, so had no problem paying for the 2 months of supposed service. A time and date was given for when the service was discontinued, but I was not told in what manner it had been shut off ie; call from customer, tech disabled, etc. They also charged a late fee that could not be waived, 7/2020-11/2022? Currently, they have submitted a form to see if they can track down equipment from over 2 years ago, that was mailed. Feel like it will not be found and I will have no recourse.

  Business Response

  Date: 11/26/2022

  We thank you
  for your feedback and apologize for the any frustrations. We attempted to
  contact you at ***** ******** on 11/25/22 to address your concerns with the
  billing. We also sent you an email on 11/25/22. We will continue to work further to ensure your concerns
  are resolved.
  We appreciate
  the opportunity to work with you on a resolution.
  Thank you,
  Vyve
  B********