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Business Profile

Apartments

The Preserve at West View

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have lived at this property for 2years my lease ended March 2024, I was not granted a lease renewal I was told to move out by May 31st 2024. I moved out May 6th 2024 I was told to come in office to sign that I have vacated the property in order for them to do a walk through and let me know about my $1200 security deposit so I went to sign paperwork on May 8th when I arrived I was given to papers to sign which they did not discuss they told me when I got there I had to sign one was my intended vacate date which I left on the 6th and the other was for breaking the lease that I did not get to renew and they gave me a move out date told me I was responsible to pay up to 2 months if not rented because I didn’t give a 2 months notice of vacating the unit. I have tried to email and call them after I got my disposition letter stating that I owe them 1509 dollars for late fee in April 100$,20$ fee left for April rent, I owed May rent plus late fee of $100 and $50 for a small hole in child’s bedroom. I agree that I owe them Late fee April and the $20 fee and for the repair in child’s bedroom total of $170 but not for May rent I left on the 6th of May also saying that I broke the lease could Hender me in getting another place to live I never signed a lease to break and was given until May 31st to move it’s unfair that I was made to sign documents that were false and unjust to say I owe for May rent I have gotten no response when trying to email about this situation or no answer when trying to call

    Customer Answer

    Date: 05/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,

    ******** ******** ****

  • Initial Complaint

    Date:06/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed my carpet in my sunroom was wet on May 23rd , I opened the water heater door and there was a puddle of water & the things i had in there (comforters & 3 book bags) where covered in mildew & mold. I don’t know how long it had been leaking; i don’t go in there. I removed the materials and seen lots of mold along the wall inside this room. I filed a maintenance request assuming it was because the air filter needed to be changed because they no longer change them, just sat it outside the door for us to do. Almost a week went by and nobody came. I called the office on the 28th to explain how bad it was and that black mold was outside of the closet & that the carpet in my sunroom was soak & wet and was spreading. I was told that somebody would come out on Tuesday May 31st but nobody showed. Almost a week went by and i filed a claim with my insurance but they don’t cover mold and closed my case. It wasn’t I thought another 2 weeks before anybody came and all they did was suck the carpet dry & I guess fix the leak. I was told they would come on a Thursday June 16th so finish up and once again nobody showed. I’m no carpenter but I know with the condition that it is in, the wall and carpet needs to be replaced.

    Business Response

    Date: 06/21/2022

    We appreciate you bringing this to our attention. I apologize this was not addressed sooner. As of right now, I do believe these issues are being taken care of. If they have not, please don't hesitate to call our office. I apologize for any miss communication. Thank you! 

The Preserve at West View is NOT a BBB Accredited Business.

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