Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted a licensed electrical contractor recommended by our neighborhood. We are new here and need to have work done. A rep was sent to prepare a quote for the work. We rec'd the quote and decided to hold off on the work as the price was a bit steep for our budget at this time. Soon after, that employee contacted us directly saying he is a licensed electrician & could do this work on the side and would do it to help us out. We were skeptical BUT went along with it. He need $3,000 for the parts. He was extremely irriated with us b/cause our check is "out of state" & he had to wait until it cleared before he could buy the parts. Once our check cleared, he asked us not to mention this to his employer; that's when the problems began w/numerous excuses as to why he had to cancel & reschedule. After the first reschedule (there have been several), we realized we had been scammed. This scam started the 2nd week of Jan. On 14 Feb 24, we tired of his excuses & decided to cancel & asked him to return the products to us; we would find another contractor. He was agreeable & would deliver the times Thur, 2.15.24. Again, the excuses began. He then offered a full cash refund (we assumed b/cause he had never really purchased the products & didn't have them). Again, several excuses have been leveed as to why he can't get us the check. At this point, we do not expect he will be here on Friday w/the check. After the last round of texts, I checked the BBB to discovered that his phone number is listed under Three Sixty Electrical & Renovations and noticed the alerts. He is definitely passing himself as a licensed contractor (I did ask for a copy of his license & insurance; he said he would provide it but hasn't.) He provided an invoice with his name (******** home Services) with the same number as Three Sixty Electrical & Renovations, 864*********. We have contacted his employer to inform him of the situation; this employee is poaching/scamming clients.

  Customer Answer

  Date: 02/16/2024

  Brandon Waddell came to the house (at 1100 today) and gave us $3,000 cash.  

  We consider this closed, he may however, invoke his lawyer.  Sad, that he couldn't handle this in a timely manner.

  
  

  *****

  Customer Answer

  Date: 02/20/2024

  this complaint was resolved only because I wrote the complaint

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the Facility Manager at *** ******* ************ ****** and filling this complaint on the church's behalf. On Jan. 14, 2022 our church hired and paid Brandon W****** with ThreeSixty Electrical & Renovations $700 to run new low voltage wiring to our outdoor sign. They did not start the work and after many conversations/texts with Mr. W****** he finally told us he could not do the job and would return the $700. Mr. W****** has been contacted many times on returning payment and each time he says he will return the money, but always ends up with a reason he didn't make it by. After research we found out his business is not registered with SC and he is not a licensed electrician. Based off our communications we feel this might be a scam. *** ******* ************ ****** would like out money back.

  Business Response

  Date: 11/23/2022

  Replying to the compliant, I’m sorry that I could not complete the work, I have done other work and have completed it for the church.  Which I was paid for in full after completion.  The outside stuff was not able to be completed as I called to have grounds marked before trenching was done but they never got out to mark grounds not sure why I called and called I also sent the confirmation that it was set up to be marked but never was done.   I will be happy to return the money to the same person that cut me the check. 

  Business Response

  Date: 12/01/2022

  Here is a copy just left the church. The check was dropped off to ***** ******* 

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brandon Waddell/ ThreeSixty Electrical &Renovations was hire May of 2021 first to do Electrical work which he did, I ask him if he new someone that did plumbing, and Renovations I had a problem where my bathroom had a leak and the floor was caving in, I wanted to do both bathrooms and the master bedroom as well, He said that he knew how to do the plumbing he had worked at a plumbing business years ago, so he beat the one that was going to do it for 1200, He told me 1000, but than he told me he could do to remodeling as well, And he would not charge me that much he wanted to help me because what I had been through, my husband and I had covid on March but he passed away, and I made it, you see we were friends with his girlfriend that he lives with and has children, I have been to there house to birthday parties for the children, and I am best friends with her great Aunt, Never in a million Years would I have suspected that he would take my money and check, he did not do the plumbing because he said we needed to wait when we going to do the bathrooms, that made sense, so wrote checks and gave him cash for flooring, wood, sheetrock a step in bathtub, with jets, 2 vanity, and added a bedroom, paid him for this one as well he never finished anything, did not start on my bathrooms, except put some lights up in place of what was there, paid him for siding, more wood for the outside and windows as well,and for the porch, he told me he could not come almost every day always excuses, why, and than said that is girlfriend did not want him to do anything else at my house, my daughter text her and she said yes that was true, my daughter told well mother need back her money that she has given him, she said that was not her problem, the amount is over 14,000 dollars I tell u the exact amount when we talk,