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Business Profile

Fire and Water Damage Restoration

All Square Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a townhouse in April 2022, the builder was All Square. The back window needed to be replaced, and the builder said it was on back order. Over the past 23 months, I have called only to get the answering machine. I did in December, 2023 get a hold of Kenny who told me they have the window in their warehouse and he was waiting for the installer to put it in. Still not in. Since January, 2024, I have been calling only to get the answering machine. No one has responded to my calls.

    Business Response

    Date: 03/27/2024

    The window is fixed. the customer was spoken to which is different than he has indicated. The original window manufacturer was supposed to take care of the problem. there were several delays from them. we reached the point were we asked them for the window and we would fix it ourselves. they initially sent a window replacement that we determined to be the wrong size. we waited multiple months for the first one and after finding it to be the incorrect size, started the process over again which took multiple months again. a second incorrect/damaged window received. we again contacted them to get it resolved and finally received the correct replacement which was installed within days of receiving it. I stand by the 20+ years of EXCEPTIONAL customer service from our company. Unfortunately, the new America we live in puts us at the mercy of company's that do not properly handle situations like this that reflect on us when in actuality is caused by supply issues out of our control

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