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Business Profile

Grocery Store

Ingles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of wine from Ingles. The wine was spoiled. It was not that it was a wine I did not like, the wine was not fit for consumption. On 1/14/25 I took the wine and my receipt to Ingles and explained that the wine was spoiled. I was told that it was "against the law" to provide me with a refund. I told Kimberly that a store credit was sufficient. Kimberly said that she could not offer any compensation or resolution to my problem as it was against the law. I searched for "in the State of South Carolina" to see if this was true and it is not. I demonstrated this to Kimberly and she said that it was a Federal Law. I searched to see if it was a Federal Law and it was not. I demonstrated to Kimberly that nowhere did it state that it was "against the law" to provide me with a refund or store credit. Kimberly said that it did not matter as it was corporate policy and she could not resolve my situation in any way.

    Customer Answer

    Date: 01/28/2025

    Hello- I am sorry but I am unable to find my complaint number. I wanted to report that *** * from Ingles contacted me with an apology and a fair resolution to my complaint. You may close out my complaint request. Thank you.


    ***** *******

Ingles is NOT a BBB Accredited Business.

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