Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired M1Services to do some handy work. work began on March 7, 2025 finished job with 3 visits on March 18, 2025. Was never given a written estimate which I asked for. The total cost of $743.88 for the services provided. You were charged $150 for a brief inspection and ****** search regarding the toilet light issue. This charge appears excessive given the minimal time and effort involved. Summary of Work Performed • Molding around garage back door was replaced and the door was adjusted. However, the seal is still inadequate as paper can pass through the door jam. • Molding on a small chest freezer was replaced. • Bedroom door was replaced, old door removed, and new door painted and installed. Adjustments were needed as hinges were initially not in the correct place. • Attempted to fix a leaning toilet but was unsuccessful. While working on this, a bidet's night light feature was activated. The vendor let me know I am on their do not service list. I have never heard this in my 74 years on this earth. During this time, my husband had just passed away, so I really thought these guys would not take advantage of a grieving senior. I have asked 2 for a refund of the $150.00 now I would like to request at least $200.00 due to the bad job done on the door into the garage. Was nothing like this when they started this job.

  Business Response

  Date: 04/14/2025

  To the Better Business Bureau,

  
  Thank you for providing the opportunity to respond to the complaint submitted by *** ****** *** ******** regarding the work completed by M1 Services. We take all customer feedback seriously and always aim for clear, professional communication and the highest quality service.

  
  Summary of Work Performed:
  *** *** ******** hired M1 Services for various handyman tasks, which were completed across three visits from March 7 to March 18, 2025. The tasks included gasket order and replacement for both a freezer and the door to the garage, door adjustments and replacement, and a toilet inspection. A thorough and transparent discussion regarding the scope of work and costs occurred prior to starting the job, and we continuously kept *** *** ******** informed throughout the process.

  
  Clarifying Estimate and Charges:
  Estimate: The complaint about a written estimate is a misunderstanding. Our hourly rate was clearly listed on Thumbtack, and we explicitly confirmed it in multiple conversations with *** *** ******** prior to commencing any work. As the scope of the work evolved, we consistently communicated the cost expectations and received her approval at each stage.
  $150 Charge for Toilet Issue: The charge in question was for technician labor in preparing the interior door for installation at a discounted rate for the inconvenience, not for a ******* ******." Our technician reviewed the toilet light concern (which turned out to be a low battery notification for the bidet’s night light) and explained the solution to *** *** ******** at no extra charge.

  
  Concerns Regarding the Garage Door and Other Issues:
  Garage Door Seal: *** *** ******** approved the work on the garage door when it was completed. The seal was installed correctly, and there was no indication of any gaps or other issue at the time of approval. If a new issue arose afterward, we were not made aware of it during our visits, and unfortunately, we cannot address concerns that arise post-completion without an additional evaluation.

  
  Bedroom Door: We acknowledge that an error in hinge placement required us to purchase a new door, re-cut the hinges, and allow time for the door to dry before installation. We took responsibility for the mistake and did not charge *** *** ******** for the extra time, materials, or labor involved in this correction. We even discounted the final labor costs as a goodwill gesture.

  
  Do-Not-Service List:
  While we regret that *** *** ******** feels dissatisfied, she was placed on our "do-not-service" list due to ongoing miscommunication and disputes that arose after the work was completed. Despite numerous efforts to resolve the situation amicably, we felt it was in the best interest of both parties to discontinue future business to avoid further frustration.

  
  Refund Request:
  We understand *** *** ********’s emotional distress, and we sympathize with her during this difficult time. However, we firmly believe that the charges for the work performed were fair and justified. All charges were itemized, approved in advance, and paid in full. Therefore, we do not believe a refund is warranted. We remain open to further discussion if *** *** ******** would like to revisit any specific concerns.

  
  Conclusion:
  At M1 Services, we pride ourselves on providing honest, professional, and reliable service. We have made every effort to address *** *** ********'s concerns and to clarify any misunderstandings. We are committed to maintaining high standards of customer service and transparency.
  We appreciate the BBB’s role in resolving these matters and are happy to provide further documentation or clarification if necessary.
  Sincerely,

  Ross M*****, Owner
  M1 Services
  (864) 642-0858
  ************************

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  Regards,
  
  ****** *** ********

  WITH ALL THIS SAID; THE PICTURES SHOW THE MOLDING ON THE DOOR COMING OFF: There is zero care for that! 

   

  Business Response

  Date: 04/15/2025

  Hello again,

  I am sorry our answer was not satisfactory, but unfortunately there really is nothing else that we are able to do for this. Everything was completed and approved at the time and we were paid on the spot for the satisfaction with the work. The issues expressed in the photos do not seem to be associated with anything we did either.

  At the first time of complaint we offered to come review the work just to see what could be done if anything was needed but that was rejected by the owner who instead asked for money that was not owed. Again we are sorry there is dissatisfaction but we have tried to resolve this many times with the client directly and they were unwilling to do so. We would rather not do anymore work for them as there seems to be some sort of disconnect or misunderstanding and no way to do anything to their satisfaction because of this. To save them and ourselves from further frustration we are unwilling to continue this from here. I hope they are able to find someone they're more willing to work with and that works best for them

   

  Thank you,

   

  Ross.