Reviews

Review Details

• Review fromAshley/Jacob S

  Date: 05/05/2025

  1 star
  I went to Dick Brooks Honda dealership for servicing. Their employees were misusing a forklift to tow vehicles on a road that leads into their service department. This is a huge OSHA violation as there were no signs or barriers, and the forks were lifted 1 foot off the ground, there was no designated forklift area, and it was hazardous for drivers, and possibly pedestrians. The front of my vehicle was destroyed, and when the hazard was immediately reported, the sales manager, Billy, stated that he "leaves the forks lifted to avoid ruining the pavement," and his employees were towing vehicles. When it still wasn't addressed, I contacted the General Manager, Del, who was condescending, belittling, and unprofessional. He stated that I "went onto his property and ran into his forklift" and proceeded to compare his employee's misuse of machinery to pallets at a **** *****. When I asked who he reports to, he refused to provide me any information and stated he was "the highest." Had I been there to drop 40k on a new car, I doubt I would have been belittled.

• Review fromVlad A

  Date: 12/24/2024

  1 star
  I generally like Dick Brooks Honda and bought a vehicle from them before. However, I was looking for another vehicle to buy from them, I placed a deposit which turned out to be non-refundable. (All in the contract so legally, they are all in clear) I changed my mind on the vehicle and of course was unable to get the deposit back.
  I just really hope they reconsider their non-refundable deposit policy for the customers. Life happens and I believe it is wrong to keep the customers hostage to their deposits. Especially since they charged me $500 which is not a small amount.

• Review fromNEEL P

  Date: 12/18/2024

  1 star
  I am extremely disappointed with my experience at Dick Brooks Honda of Greer. The lack of professionalism, accountability, and follow-through has left me frustrated and dissatisfied.
  When purchasing my vehicle, I explicitly asked the sales representative whether any services were included. I was told there were none and was strongly advised to purchase a maintenance plan. Based on this advice, I purchased the plan, assuming it would cover service costs up to 48,000 miles. However, during my third service visit, I was told I didn’t have a maintenance plan and that the first two services were complimentary.
  After some confusion, the dealership eventually located my maintenance plan, which I also confirmed with Honda Care. However, After multiple call and follow-up email. I was offered $150 to cover the first two services which is still less than a normal oil change and tire rotation cost if I canceled the plan, but this still leaves me at a financial loss due to the misleading information provided by the sales team.
  To make matters worse, when I tried to address this issue with the dealership, I experienced unprofessional behavior:
  • Despite multiple calls and promises to follow up, the managers failed to contact me.
  • One manager hung up on me while I was calmly explaining my situation and trying to reach a resolution.
  • Since then, my calls have gone unanswered, leaving me without any resolution or acknowledgment of the issue.
  This experience has been nothing short of unacceptable. The dealership’s unwillingness to take responsibility for their mistakes and provide a fair resolution shows a lack of respect for their customers. I cannot recommend this dealership to anyone based on the poor treatment I have received.
  I hope this review encourages the dealership to reevaluate their customer service practices and prevent similar experiences for other customers.