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Business Profile

RV Dealers

Bob Ledford's Adventure Motor Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a camper from this company in July of 2023. I began having issues with both air conditioning units in May and contacted the company about the problem. Because the company didn’t respond for over a week, another repair service was contacted to address the issue. In the meantime the company finally sent someone out to look at the units but didn’t fix and turned it over to the other repair service who had already began to assess the problems. This repair service has done work for Bob Ledford RV before according to them. The units are under warranty through *** It is now September and nothing has been repaired and seems we are no closer to getting fixed. All we are getting now is pointing fingers from ** to the repair service. I want the camper place to take care of this. It’s been a big inconvenience to me and my family due to hot days and not being able to stay in the camper. This camper is my home and I need something done.

    Business Response

    Date: 09/14/2024

    We are working with the customer to resolve this complaint.  Will respond with more details.  Joni C*********, HRD 9/13/24

    Business Response

    Date: 09/19/2024

    The General Manager and Service Manager at Adventure Motor Homes are currently working with the customer and the manufacturer ********) to resolve this complaint.  It should be resolved in the very near future.  We strive to provide great customer service and will work with this customer until this complaint is resolved.  

    Joni C********** HRD

    9/19/2024

Bob Ledford's Adventure Motor Homes is NOT a BBB Accredited Business.

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