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Business Profile

Animal Removal

Better Call Wildlife Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all, we hired Jody because his website says he is BBB accredited. Now we found out he is not. We paid Jody $1450 to remove a bat infestation at **** **** ******* ** in Mount Pleasant S.C. Our contract had a 2 year warranty. Jody did the job and was paid in full. 3-4 months later, we still have bats entering the house in at least one area. I called Jody by phone and he said he would resolve it that day. He never did. Over a 2 month period, I have called (and left voicemails), emailed and texted at least 30 times, with no response. I even sent a video via text and email, showing the bats exiting the exact spot on the house. These bats are a health hazard and need to be expelled from the house. Please help.
    The home in Mount Pleasant belongs to our daughter, Colleen Holewa, but Jody was hired by my wife and myself.
    thanks you in advance.
    **** ******** & ****** ********
    *** ***** ***** ****
    Okatie, S.C. 29909

  • Initial Complaint

    Date:11/02/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner has refused to respond to multiple calls, texts, and email about scheduling the remaining part of the job. There is no response to any requests for information or even saying I am overloaded and will get to you in a month. Silence is what I get. The owner and his employee closed gaps in roof and soffit and installed bat tunnels to let the bats escape and then he went silent around 9/1/2022. He did the same thing to some neighbors who I recommended him as in the initial stages I thought the owner and his firm were great. Now I feel scammed. I have been trying to contact about every week or so since September 2022. Attached is his quote and some correspondence. The bat tunnels and bat guano are left untouched leaving me with no choice to seek more reputable firms to finish what he started. I would like him to finish what he said he would do and drop this complaint as like Jody but he has put me in a bind. I have asked if I can pay him the $400 balance even though he has not removed the bat tunnels to get him to come or what I need to do and I hear nothing back. I want to work with him and he will not engage.

Better Call Wildlife Services, LLC is NOT a BBB Accredited Business.

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