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Business Profile

Storage

Highway 17 Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 11, 2024 I emptied my storage unit and spoke with a man, in the parking lot who said he was an employee of the business, and asked him to terminate my account. He pulled my information up on his phone so I felt comfortable that he was an employee. He said the account had been taken care of. December 13, 2024 my bank account was deducted so I called the office and was told the account had not been terminated but would be that day. I called back a couple weeks later to verify but was told again it had not been terminated but would be that day and that he would remove my draft information so it would not draft again and that I should receive a refund for the December amount that drafted. I received an email on January 27, 2025 stating I was past due for the January payment, so he had removed the draft but AGAIN did not terminate the account. On February 4, 2025 my bank account was drafted again. I am not sure how or why the draft was re-instated. I do not know what to do to get this business to terminate my account with them.

Highway 17 Storage is NOT a BBB Accredited Business.

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